Shirute TosiLeikki
Asiakkuuskokemuksen ammattilaisille

Ymmärrä LEIKIN merkitys liiketoiminnan kasvattamisessa.

Me Shirutella olemme osa globaaleja LEGO® Serious Play®- ja Customer Experience -verkostoja. Työskentelemme yhdessä kansainvälisten LSP- ja CX-ammattilaisten kanssa kehittääksemme tulevaisuuden kokemuksia. Ymmärrä leikin merkitys liiketoiminnassa Shiruten artikkeleista ja haastatteluista.

Kaikki lapset ovat syntyneet taiteilijoiksi

Tuo LEIKKI osaksi liiketoimintaa!

Tällaisina aikoina, kun on vaikea tietää mitä tulevaisuus tuo tullessaan, meidän kaikkien pitäisi löytää sisäinen viisivuotiaamme vaikuttaaksemme positiivisesti yhteiseen tulevaisuuteemme. Juuri tähän tarkoitukseen tarvitsemme leikkiä ja luovuutta yritystoiminnassa."

“Koulutus antoi hyvät eväät kompleksisten ja isojen kokonaisuuksien tarkasteluun ja ongelmakohtien löytämiseen. Valmennus antoi hyviä työkaluja, ja tulevaisuudessa haluaisin mallin useampien käyttöön organisaatiossamme.” 


- Petri Lagervist, Projektipäällikkö, Caruna

Vahvista ja syvennä
organisaatiosi ymmärrystä

Ei turhia hierarkioita. Ei rajoja. Vain luovuutta.

Haastattelut ja puheet

Kuuntele asiantuntijoidemme keskustelevan asiakkuuskokemuksen ja leikin merkityksestä liiketoiminnan kehittämisessä. 

All Things Considered CX with Bob Azman | Sirte Pihlaja - CX Play

Are you still “playing around” with your CX initiatives? Maybe it’s time you took your CX play more seriously! Listen to my thoughts on this episode of All Things Considered CX with Bob Azman by Innovative CX Solutions and the CX of M Radio podcast network. During our podcast, I shared our approach in utilizing this technique as well as other nuggets of wisdom gained from my over 25 years of experience in advising large corporations and brands in various industries and countries. 


https://bit.ly/shirute-cxplay-allthingsconsideredcx

CX Mechanic - Interview with Sirte Pihlaja

Episode 3 of the CX Mechanic introduces Sirte Pihlaja CXPA lead from Finland and CEO of Shirute a CX and EX consultancy. In this episode we look at Lego Serious Play and the benefits of play in CX innovation, design and creativity.


https://bit.ly/shirute-cxplay-cxmechanic

Playing your way to a stand out customer experience - Interview with Sirte Pihlaja

In this interview, I joined Adrian Swinscoe from Punk CX Podcast to talk about happiness, creativity, why we need more fun in our business and CX lives, Lego and some serious playing.


https://bit.ly/shirute-cxplay-punkcx

Voices of CX Podcast: Play Your Way to 3-Dimensional Thinking – S7E9

I joined @worthix CMO Mary Drumond to talk all about using play to unlock creativity in the workplace and why it is both important and beneficial to have in any line of work.


https://bit.ly/shirute-cxplay-voicesofcx

WOW Summit '21: How Do You Build a Playful Culture? LEGO Serious Play + EX

In my talk, I share my ideas on how to build a playful business culture. I am a passionate creative methodologies facilitator, and love to explain how LEGO Serious Play can be used to design better customer and employee experiences through CX Play. Would you like to grow a sustainable business in a fun and exciting way? Then this talk is right up the alley for you! 


https://bit.ly/cxplay-wowsummit

Fireside Chats Without The Fires Podcast: Unlocking Creativity through CX Play

We had a great talk with Neal Topf & Paul Catherall talk about my chapter in the best-selling Customer Experience 2 Book, and the role of PLAY in business in the newest episode of the Fireside Chats Without The Fires Podcast.


In this interview, I explain the huge benefits of LSP, how using LSP correctly is like putting money in the bank, achieving more with less, and the benefit of giving your brain a hand.


https://bit.ly/shirute-cxplay-firesidechats

Customer First Show: Unlocking The Creative Mind To Create Positive Impact For Your Team And Your Customers‪

In the Customer First Show, we hear from experts and practitioners about how to put customers at the heart of your business.


In this episode, I talk to Finland’s premier CX Ambassador, Sirte Pihlaja, who tells us about her concept, using Lego to make people open their creative sides.


Sirte Pihlaja, bestselling author and CX expert, can be found here: linkedin.com/in/sirte


The Customer First Show is a series of interviews with global CX experts who share their knowledge and insights on CX best practices hosted by Naeem Arif - CX enabler and business transformation consultant.

Watch the talk: https://bit.ly/cx2book-customerfirstshow

Listen to the podcast: http://bit.ly/cx2book-cfs

Get Ready, Get Serious, PLAY!

What is the role of PLAY in business? BIG time. We all need to find out how to tap into the inner child within us and become more creative for businesses to grow. There’s no other way to come out of this crisis than to allow ourselves space to think differently. We can’t go back to the old, so let’s embrace the new normal.


Sirte Pihlaja, the CEO of Shirute, is a Finnish CX/EX expert, who has been evangelising CX all over the world during the last 25+ years. Her passion is using creative methodologies in designing great CX and EX. That is why she wrote in the best-selling Customer Experience 2 book about customer-centric culture and on the Role of Play in Business. She introduces LEGO® SERIOUS PLAY® - a methodology that LEGO created for themselves when they needed to renew their business, as they were facing significant financial difficulties - not very much unlike the present.


https://bit.ly/shirute-cxplay-keynote

Webinar: Leikin rooli liiketoiminnan kehittämisessä

Tiedätkö, mikä merkitys leikillä ja luovuudella on asiakas- ja työntekijäkokemuksen sekä kannattavan bisneksen kehittämisessä?


Luovuus, leikki ja kyky ajatella laatikon ulkopuolelta ovat kriittisiä menestystekijöitä mille tahansa organisaatiolle, joka on kiinnostunut asiakkaistaan. Näitä kyvykkyyksiä tarvitsee myös jokainen työntekijöidensä hyvinvoinnista välittävä yritys. Jos siis teillä halutaan paitsi selviytyä, myös menestyä nyt ja tulevaisuudessa - kannattaa kuunnella mitä ajatuksia jaoin aiheesta webinaarissamme.


Katso puheenvuoro: http://bit.ly/cxplay-webinar-shirute-virnex


Tutustu Shiruten Tosileikkiin: http://www.cxplay.fi/

CX2 Book Discussion: CX Insights with Ian Golding & Sirte Pihlaja 

Ian Golding interviews Sirte Pihlaja of Shirute about her greatest passion, People Experiences and LEGO(R) Serious Play(R). In this discussion, Sirte talks about the chapter she wrote in the Customer Experience 2 book on the importance of PLAY in business.


http://bit.ly/cx2book-iangolding

Customer Experience Superheroes - Series 4 Episode 1 The power of Lego Serious Play

In this episode we meet up with Sirte Pihlaja to hear about the CX value of Lego Serious Play (LSP). The creative workshop technique is proving a hit with corporate audiences enabling colleagues to unlock their inner creativity and build better solutions.

As CEO of Shirute in Finland, Sirte has trained to become a specialist at running Lego Serious Play workshops.

We hear how the technique is helping companies to tackle all manner of challenges, but it proves particularly useful to visualise customer experience scenarios and improvements.

Sirte, along with the CX Superheroes host Christopher Brooks is a contributor to the latest edition in the Customer Experience series. Sirte covers LSP in her chapter in Customer Experience 2.


https://bit.ly/cx2book-superheroes

When ReCX talked CX with Sirte Pihlaja from Shirute

Sirte is another of my fellow co-authors, whose chapter talks about CX and Lego Serious Play! Sirte is based in Finland, running a CX Consultancy called Shirute: https://www.shirute.com/en


In this episode, we talk Lego (which I'm personally obsessed with), the D.O.T principles and how we can do more to understand young people.


This is one of my favourite episodes, based on not only the topics, but the experiences, we can all make in our own businesses and lives.


Feel free to connect with Sirte via LinkedIn!

https://www.linkedin.com/in/sirte/


https://spoti.fi/3loulXQ

AmplifiedCX: LEGO Serious Play and Customer Experience

Join Sirte Pihlaja, CEO at Shirute and leader of CXPA's Finland network, as she introduces you the core concepts of LEGO® Serious Play® to change how you think about building a customer-centric culture. You will be introduced to the toolbox of LEGO® Serious Play® and CX Play®. Sirte will explain how to solve complex challenges, turn the abstract to concrete and achieve a common customer understanding using play and creativity.


https://bit.ly/cx2book-amplifiedcx

Let's Talk Business - Expert Talk: Customer Experience with Sirte Pihlaja

Learn what the experts think about leading issues in business.


https://bit.ly/cx2book-letstalkbusiness

“Voit oppia enemmän ihmisestä tunnin leikin aikana kuin vuoden keskusteluista.”

- Plato, ateenalainen filosofi

Vahvista ja syvennä
organisaatiosi ymmärrystä

Ei turhia hierarkioita. Ei rajoja. Vain luovuutta.

"Koulutus oli silmiä avaava ja auttoi ajattelemaan asioita uudesta näkökulmasta."

- Kiia Aarnio, Myymäläpäällikkö, Benetton Group

UKK

Täältä löydät vastauksia usein kysyttyihin kysymyksiin:


Mitä on LEGO® Serious Play®?

Miksi LEGO® Serious Play®?

Mihin LEGO® Serious Play®:tä voi käyttää?

Mitä tarvitaan Tosileikkiin?

Mikä on menetelmän tausta?

Haluatko tietää jotain muuta?