CXPA Finland Spring Meeting 2014

Elisa puts in the most effort in their customer experience management

Finnish organisations are starting to invest in customer experience management, as there are visible effects and returns on investment. Of the respondents, 76%  believe that their investments have been profitable. CX related activities have also affected their turnover during the past year. These were some of the most interesting results from the CEM study conducted by Shirute Ltd for CXPA Finland. The most mature organisations in CEM were published at the CXPA Finland summer party. Elisa was number one in total scores. The TOP3 first-timers Raute and Tamro shared the second position.


Does your company need a little shape up in customer experience management? We win over hearts and make your customers happy. We know how to inspire people to buy, engage and recommend! Let’s start running together to become a customer champion!


sales (at )


info (at)

Order newsletter

Twitter @sirteace