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EXPERT SERVICES AND TRAININGS
TRAINED LEGO® SERIOUS PLAY® FACILITATOR
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Sales
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Other inquiries
sales (at) shirute.com
Looking for a way to fast-track your focus on customer experience and to develop your customer encounters?
Do you want to make the abstract concrete? How about attending a creatively engaging CX workshop?
Then this CX workshop using LEGO® Serious Play® materials and methodology is the right one for you.
LEGO® Serious Play® is a creative and disruptive way to business development and unique customer experiences.
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Visualize and explore complex situations
LEGO® Serious Play® is a unique tool, when people have to work with complex challenges, achieve common understanding and find common solutions. With the help of LEGO® Serious Play®, you will get visibility of your organisation, and you will be able to observe internal and external dynamics, explore various scenarios and gain awareness about the variety of opportunities.
Give your brain a hand
Research shows that when our hands are used in thinking, our thoughts and ideas tend to be expressed in greater detail. As a result, they are more easily understood and remembered, which leads to more effective communication and dialogue.
Build real scenarios to deepen understanding
When working with LEGO® Serious Play®, you will use three-dimensional thinking by creating and constructing metaphors to describe real situations your organisation faces. Building landscape models with LEGO bricks, giving them meaning through storytelling and playing out possible scenarios deepens mutual understanding and creates strong bonds between the participants.
Understand present situations
The three-dimensional landscape you build using LEGO bricks provides valuable insight into the ways your company works and how they connect with the outside world. The bricks work as a catalyst – and by building and sharing stories, allow the description of complex situations, and composing new meaning from your present situations.
Take action right away
Insights made from LEGO® Serious Play are immediately actionable. Because the insights come from the people who will implement them, ideas don’t have to be introduced and anchored – they can be set into motion right away!
A tool for multiple applications
Strategy development
– Evaluate relations to external partners, clients
Organisational development
– For management, team and individual employees
Change management
– Facilitate and implement structural changes
Product development and innovation
– Unleash creative thinking and transform ideas into concrete concepts
Session 1: Introduction to the workshop
Session 2: Introduction to LEGO® Serious Play®
Session 3: The identity of our company
Session 4: Customer journey exploration
Session 5: Agents
Session 6: Value landscape