Shirute CX Play
for Customer Experience Professionals
Try CX Play® With Us.
Looking for a way to fast-track your focus on customer experience and to develop your customer encounters? Do you want to make the abstract concrete? How about attending a creatively engaging CX workshop? Then this CX workshop using LEGO® Serious Play® materials and methodology is the right one for you.
LEGO® Serious Play® is a creative and disruptive way to business development and unique customer experiences.
The event exceeded my expectations. I think this would be a great tool for management teams to implement strategy.
Marketing and Communications Professional
I enjoyed this training, I had fun and I learned something new about myself and about how people perceive things in this organisation. Incredible training for designers especially.
This training is a perfect fit for everyone who is ready to challenge their current thinking, add creativity in their businesses and give it time. Useful and functional way for creating new approaches and developing existing practices in different ways.
Reclamation and Claim Management, Service Manager
Join our open CX Play® sessions!
We organise regularly open sessions for everyone interested in learning more about LSP, and how to use the methodology to develop great people experiences. At the moment, these sessions are provided only ONLINE, so you can join us from the comfort of your home or office from all over the world.
DATE AND TIME
Register to Event
You can request for additional information and register to our CX event(s) by sending your contact information through this form. Please let us know beforehand, if you have any special dietary requests (for on-site events only).
We haven't published a date for our next open session at this time. Please inform us of your interest to participate by filling out this form, and we will let you know when the next event will be on.
Terms & Conditions
If you cannot attend yourself, you may transfer the registration to another person working in the same organisation. Please cancel your registration well ahead, if you know you will not be able to attend. Shirute Ltd reserves the right to cancel the event, if there are not enough attendees. Shirute Ltd is not responsible for any costs incurred by the cancellation of the event.
A great training for anyone who wants to understand the fundamentals of customer experience and find new ways of working. It helps bring the term "CX" to its right context: designing and analysing the experience of the customer.
Different and unforgettable. Inspired new insights and ideas. It was wonderful to share this experience with colleagues.
Shopping Center Manager
The training was well constructed and the concept behind the LSP method is viable. Taking part in the training felt meaningful. Great!
We Are Highly Experienced
LEGO® Serious Play®
We have been collaborating with Inthrface in creating CX Play®, our application of LEGO® SERIOUS PLAY® for developing people experiences. Inthrface's facilitator training in the LSP methodology has been endorsed by one of the founders of the methodology.
"The comprehensive course material and innovative pedagogy used in Inthrface's facilitator training align with, and positively extend the original LEGO® SERIOUS PLAY® concept."
Professor Johan S. Roos
Co-inventor of the LEGO® SERIOUS PLAY® methodology
We are now also ONLINE!
Want to PLAY from the safety of your home office?
We offer our LEGO Serious Play workshops also online and as hybrid versions.
Would you rather book
a customised workshop for your organisation?
Contact us. Let's design together a set that meets your needs.
Here are the answers to some frequently asked questions:
What is LEGO® Serious Play®?
LEGO® Serious Play®is a facilitation methodology developed at the Lego Group. Since 2010 it is available under an open source community-based model. Its goal is improving creative thinking and communication.
Why LEGO® Serious Play®?
The LEGO® Serious Play® method challenges your critical thinking in the most enjoyable way possible. It has been developed to ensure that organisations are able to problem solve as a team.
What can LEGO® Serious Play® be used for?
The LEGO® Serious Play® method has been used internationally for many years, to develop the business for a variety of companies and organisations. The results speak for themselves. LEGO® Serious Play® changes the way people think and aims to develop businesses in a whole new way.
What do we need to play seriously?
Stakeholders. Legos. Open Mindedness. A trained LEGO® Serious Play® facilitator to make sure you get the best out of the bricks.
What is the background of this methodology?
Johan Roos and Bart Victor created the "Serious Play" concept and process in the late 1990s as way to enable managers to describe, create and challenge their views on their business. Dr. Roos is now Chief Academic Officer at Hult International Business School and Dr. Bart Victor is Cal Turner Professor of Moral Leadership at Vanderbilt University. They created Serious Play while they were both professors at IMD in Switzerland.