CX MASTERCLASS

CX Masterclass is a full-day event for CX professionals who want to understand what it takes to create great customer experiences that turn your business into a profit-making engine, as well as a pleasure to your customers. Guests also join us on a VIP Brunch on the second day.

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Our CX Masterclass takes customer experience to the next level – from managing to innovating the experience. This years event, CX Masterclass with Ian Golding, was based on his book, ‘Customer What?’, and explored the hows and whys of strategy, culture and leadership in relation to customer experience management.

 

PRAISE FROM CX MASTERCLASS ATTENDEES

Great speaker, right on the painpoints of CX : )

– CX Masterclass participant

Excellent experience! Gamification, storytelling, wonderful Ian, joined to the fanclub

– CX Masterclass participant

Thanks for today. Ian was as always super inspirational. All other program bits were ok too. Arrangements, food etc excellent. Well done!

– CX Masterclass participant

“Wonderful day, nice venue and inspiring discussions! Thank you for organising this and I will be eagerly waiting for the next CX Masterclass day.

– CX Masterclass participant

”Thank you for a great day! It was very inspiring and I learned a lot. The example cases and videos were brilliant. Our guest experience was surprising and team work also a lot of fun : )

– CX Masterclass participant

”A big thank you, the day went past very fast. A lot of good and also familiar content. The next step could be to workshop more with the participating organisations around these topics. The tasks were nice, although I did not have time to really give my best to all of them : )

– CX Masterclass participant

”Very well organised, nice atmosphere, Ian is a great speaker and inspiring. We learned quite a lot of technologies in such a short day.”

– CX Masterclass participant

“The presenters were very good and there was a good amount of professional content. The tasks were nice! I could have used more breaks to relax my brain, there was so much to learn. All in all, a very succesful event.

– CX Masterclass participant

Thank you, Ian is very warm-hearted and nice person and it was very nice to listen to him. Many thanks to Sirte and the whole Shirute team! Good food, also in the afternoon+ oatly milk : )

– CX Masterclass participant

 

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Shirute           CXPA Finland          Customer Experience Consultancy

F-Secure          LähiTapiola          Qentinel

 

Feedbackly          Flockler          Futurice

 

Hanko Sushi          LEGO          Långvik Congress Wellness Hotel          Pakilan Kukkatalo                  Scandic

 

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BLOGS

CX Masterclass 2019 Comments

I joined the event because customer experience is close to my heart. Ian is a great presenter, he gave real life examples that were interesting to follow. The best elements of the event were the group assignments and great conversations around the table. A lot of effort was put on the guest experience of the event itself.
Nora Lappalainen
Marketing Communication & Sales Professional at Otavamedia
The coach was very interesting and he had a lot of good case examples. The theory became to life in practice, and we also heard about the pitfalls. Networking and group work with the other guests were incredibly rewarding.
Tuuli Mäkelä
Manager of Oral Health Services at City of Espoo
Ian Golding’s speeches, assignments, and reflections were definitely the best. I got the last minute lessons from them for my certification test. This training is especially suitable for customer experience developers, who want new ideas for their work and who want to broaden their vision on the topic.
Sari Noukkala
Head Of Customer Relationship Experience Development at LähiTapiola ; Certified Customer Experience Professional (CCXP)
Ian's coaching was really great to listen to, the takeaways from his speeches are easily applicable to the work we do at our firm. Customer experience is a hot topic these days, and we can benefit from the knowledge that was on show during the CX Masterclass on both face to face and digital customer service.
Sirpa Ojala
Loyalty Program Manager at SOK
The training provided a unique opportunity to hear one of the world’s best customer experience experts, and to grow our own competence. We went systematically through the topics that we experience in our own work. I would recommend the CX Masterclass event to every CX professional and especially to individuals, who lead and drive its development in their company.
Marja-Leena Pinomaa
Head of Enterprise Feedback Management at Tieto
Ian Golding was good! This training provides an extremely good package for everybody who work in CX development and management. It’s great that Shirute and CXPA Finland bring experts with genuine world-class experience to Finland.
Juhana Tormilainen
Dassault Systems
I would highly recommend for any CX professional to attend the CX Masterclass events. You get to meet experts in your field, from different companies. Together we serve the same goal, to provide satisfaction in customer experience. Ian Golding can instill knowledge to your company, knowledge that you may have not known before.
Reetta Viitanen
Nordea Henkivakuutus

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Sirte Pihlaja
CUSTOMER EXPERIENCE
EXPERT SERVICES AND TRAININGS
Sirte Pihlaja
CEO, CCXP
TRAINED LEGO® SERIOUS PLAY® FACILITATOR
+358 50 5700 190
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    sales (at) shirute.com
  • Other inquiries

    sales (at) shirute.com

Please vote and let us know who you would like to see leading our next CX Masterclass. You can also request for additional information and let us know you are interested in our CX event(s) by sending your contact information through this form.






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