Panel Discussion: AI & CX – Finnish Leadership in Action
A high-level conversation where top Finnish leaders share how AI is transforming customer experience, business strategy, and leadership.

Panel Discussion: AI & CX – Finnish Leadership in Action


Sari Nevanlinna
Chief Strategy Officer
Veikkaus

Panel Discussion: AI & CX – Finnish Leadership in Action

This high-level panel conversation with some of Finland’s most forward-thinking directors driving AI and customer experience will give you insights and inspiration to move forward with your organisation. Hear first-hand how leading organisations are navigating challenges, seizing opportunities, and transforming CX with intelligent tech.

What will we explore?

  • The current state of AI adoption in Finnish organisations – where are we now?
  • Real experiences: what successes and lessons learned are shaping best practices?
  • The biggest challenges companies face in implementing AI at scale
  • How machine customers & AI agents are changing expectations & engagement patterns
  • What leadership & strategy look like when CX and AI must merge
  • Where to focus next to unlock real business and customer value

⚠️ Seats are limited. This panel discussion is your chance to hear the answers to all the burning questions you have about AI & CX in your everyday, but didn’t dare to ask from your leadership.