CX MASTERCLASS

CX Masterclass is a full-day event for CX professionals who want to understand what it takes to create great customer experiences that turn your business into a profit-making engine, as well as a pleasure to your customers. You are also welcome to join us on a VIP Brunch on the second day, and for the first time in Finland, you have the opportunity to get your CCXP certificate. 

Register

Date and time

7. & 8.5.2019

Place

Scandic Park, Helsinki

                     CXPA Finland         

                     

         

 

Partner with us

CX Masterclass 2017 Comments

Shaun's performance was so convincing that I got lots of extra energy to drive this idea of CX further in our organisation.
- CX Masterclass participant
Effective day, with many good examples, and gave me tangible action points for my job.
- CX Masterclass participant
Excellent opportunity to listen to a world class speaker, topics to the point and exactly on what I am working on. I wish I had been able to bring other colleagues e.g. from marketing. Very good arrangements and excellent new meeting venue.
- CX Masterclass participant
I found the two days more inspiring than any event ever! Shaun showed me a new direction.
- CX Masterclass participant
The content of the event exceeded my expectations. Shaun is one of the kind and an extremely good speechmaker! Excellently organized event!
- CX Masterclass participant
I greatly enjoyed listening how Shaun Smith elegantly brought clarity to topics that are often considered complex. His case examples were excellent and it was great to see the way he was able to share practical tips and relevant CX examples stories to match with issues brought up by participants. As a person, he charmed us by being very open and approachable to discuss issues the participants had challenges with. The day was not a lecture, nor a workshop but a world class CX Masterclass. Inspiring day, all in all.
- CX Masterclass participant
Heavy learning with a touch of magic :)
- CX Masterclass participant
Food for thought, examples from real life cases make it always more tangible and helps to reflect from your own company's point of view. Very useful frameworks from Shaun that will help to crystallize the essence into a 1 pager.
- CX Masterclass participant
I would recommend CX Masterclass because of Shaun Smith's expertise and profound knowledge of the subject in matter. Great event, all details had been carefully planned and executed.
- CX Masterclass participant
The morning was extremely useful. It's wonderful that you brought this world-class thought-provoker to Finland
- CX Masterclass participant

Workshop Leader

Ian Golding
Global Customer Experience Specialist

Ian Golding

Global Customer Experience Specialist

Ian Golding is Customer Experience Specialist, Certified Customer Experience Professional and Certified Lean Six Sigma Master Black Belt. He has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.

Ian Golding
Global Customer Experience Specialist

Ian Golding

Global Customer Experience Specialist

Ian Golding is Customer Experience Specialist, Certified Customer Experience Professional and Certified Lean Six Sigma Master Black Belt. He has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.

Agenda

DAY 1: Customer Experience Fundamentals 

If you want to validate your knowledge, learn new things, or just be inspired to keep putting customers and employees at the forefront of your organisations thinking, a day with Ian Golding will do just that and more.

Having spent 17 years working inside companies and 7 years since as an independent consultant, Ian knows exactly what it feels like to try to transform the way companies think. Sharing examples and stories from 38 countries and multiple industries, you will leave at the end of the day with a mind full of ideas and energy that you will want to action immediately!

  • Welcome, Introductions and expectations
  • The CX Profession
  • Best practice CX theory
  • Customer Experience Strategy
  • Thinking Like a Customer
  • Creating a Customer Centric Culture

DAY 2: Customer Experience Leadership

Transforming an organisation to become sustainably customer centric requires good, focused leadership. It requires leaders to understand what it takes to be customer centric. It requires leaders to have the ability to 'hold the mirror up to themselves' so they can identify opportunities to grow. It also requires a leader to understand the science that sits behind the term 'customer experience'.

Any leader who aspires to drive a more customer centric business must have an understanding of the competencies and capabilities required. Find out what they are and how to be a customer centric leader in this engaging and interactive session.

  • What does it take to be a genuinely customer centric leader?
  • The importance of driving the intentional customer experience
  • CX competencies all leaders need to understand
  • The CCXP Accreditation – an explanation of the science behind the qualification and what is required to become a CCXP (examination is subject to an extra fee)

 

Pricing

You can choose to either buy online directly via bank or credit card, or register. Select the option to register, if you need us to send you a bill.

Early Bird

Register by October 31st
Save 25%
890€ + VAT

The price includes the attendance fee as well as breakfast, lunch and coffee breaks. The pricing is available only for a limited time or as long as there are available seats. Register now to be sure to get in on the groove!

USE THIS OPTION IF YOU NEED US TO SEND YOU A BILL.

Basic

Before March 1st
Save 17%
990€ + VAT

The price includes the attendance fee as well as breakfast, lunch and coffee breaks. The pricing is valid only for a limited time or as long as there are available seats. Register now to be sure to get in on the groove!

USE THIS OPTION IF YOU NEED US TO SEND YOU A BILL.

Late arrival

From March 1st
Full price
1190€ + VAT

Hurry up! It’s almost d-day! The price includes the attendance fee as well as breakfast, lunch and coffee breaks. If there are several people from your organisation who wish to participate, please contact us!

USE THIS OPTION IF YOU NEED US TO SEND YOU A BILL.

Register

Seats are limited
VIP Brunch
590€ + VAT

VIP BrunchWant to get the special treatment? Join us for a VIP Brunch!

You are also welcome to join us for a presentation with Ian Golding followed by a discussion over brunch. The theme is ”Customer Experience Leadership”.  

Please note that seats are limited for this occasion.

For the first time in Finland, you can also take the CCXP certification test. Please let us know if you are interested!

USE THIS OPTION IF YOU NEED US TO SEND YOU A BILL.

Buy online

By October 31st
Save 25%
890€ + VAT

Buy online

Seats are limited
VIP Brunch
590€ + VAT

VIP Brunch

VIP BRUNCH

May 8th at 10 AM-12 PM

You are also welcome to join us for a presentation with Ian Golding, followed by a discussion over brunch. The theme is “Customer Experience Leadership”. Please note that seats are limited for this occasion. 

For the first time in Finland, you can also take the CCXP certification test. Please let us know if you are interested!

Register

 

GET YOUR CCXP

This is your chance to get your Certified Customer Experience Professional certification!

During CX Masterclass, we are planning to provide the unique opportunity to get your CCXP certificate in Finland by organising a session supervised by the CXPA organisation. If you are interested in participating, please let us know and familiarise yourself with the CCXP requirements before applying. The test session will be organised only if there are enough people attending.

Additional information on how to apply for accreditation can be found online on CXPA global website.

Register interest   Read more

What_Customer_highlight

CUSTOMER WHAT?

Get your copy of the newest book by Ian Golding

Ian Golding's newest book, “Customer What” is a practical guide on how to execute business purpose successfully over multiple channels to make a brand stand out. It is a guide to creating and sustaining the focus on customer experience to create value in the long term. Customer What? is part practice handbook, part novel and part therapy. 

"It's difficult to read the book without wanting to implement change after every page/chapter." Craig Reid, Akkroo

Order your copy when you register and get it signed by Ian Golding!

Register   See book

Register

Sirte Pihlaja
CUSTOMER EXPERIENCE
EXPERT SERVICES AND TRAININGS
Sirte Pihlaja
CEO, CCXP
TRAINED LEGO® SERIOUS PLAY® FACILITATOR
+358 50 5700 190
  • Sales

    sales (at) shirute.com
  • Other inquiries

    sales (at) shirute.com

You can request for additional information and register to our CX event(s) by sending your contact information through this form. Please let us know beforehand, if you have any special dietary requests.






Date: 7.5.2019 (1 day)
Venue: Scandic Park, Helsinki

Date: 8.5.2019 (brunch)
Venue: Scandic Park, Helsinki

Date: 8.5.2019
Venue: Scandic Park, Helsinki

We will charge 50 % of the registration fee for cancellations made two weeks (14 days) after the registration. For cancellations received after that the registration fee will not be refunded. If you cannot attend yourself, you may transfer the registration to another person working in the same organisation. Shirute Ltd reserves the right to cancel the event, if there are not enough attendees. Shirute Ltd is not responsible for any costs incurred by the cancellation of the event.

Billing