CX MASTERCLASS

CX Masterclass is a full-day event for CX Professionals who want to understand what it means to be bold, and what it takes to create great customer experiences that turn your business into a profit-making engine, as well as a pleasure to your customers. 

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Shirute     Smith+Co     CXPA Finland     Klaus K Hotel       Partner

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Our one­-day masterclass takes customer experience to the next level - from managing to innovating the experience. This years event, CX Masterclass by Shaun Smith was based on his and Andy Milligan’s latest book, ‘On Purpose’, and explored why and how the BOLD brands transform their markets.

PRAISE FROM CX MASTERCLASS ATTENDEES

“Shaun's performance was so convincing that I got lots of extra energy to drive this idea of CX further in our organisation.”

- CX Masterclass participant

"Effective day, with many good examples, and gave me tangible action points for my job."

- CX Masterclass participant

“Excellent opportunity to listen to a world class speaker, topics to the point and exactly on what I am working on. I wish I had been able to bring other colleagues e.g. from marketing. Very good arrangements and excellent new meeting venue. ”

- CX Masterclass participant

“I found the two days more inspiring than any event ever! Shaun showed me a new direction.”

- CX Masterclass participant

"The content of the event exceeded my expectations. Shaun is one of the kind and extremely good speechmaker! Excellently organized event!"

- CX Masterclass participant

"I greatly enjoyed listening how Shaun Smith elegantly brought clarity to topics that are often considered complex. His case examples were excellent and it was great to see the way he was able to share practical tips and relevant CX examples stories to match with issues brought up by participants. As a person, he charmed us by being very open and approachable to discuss issues the participants had challenges with. The day was not a lecture, nor a workshop but a world class CX Masterclass. Inspiring day, all in all."

- CX Masterclass participant

"Heavy learning with a touch of magic :)"

- CX Masterclass participant

“Food for thought, examples from real life cases make it always more tangible and helps to reflect from your own company's point of view. Very useful frameworks from Shaun that will help to crystallize the essence into a 1 pager.”

- CX Masterclass participant

“I would recommend CX Masterclass because of Shaun Smith's expertise and profound knowledge of the subject in matter. Great event, all details had been carefully planned and executed.”

- CX Masterclass participant

 

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How do companies innovate CX?

 

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Sirte Pihlaja
CUSTOMER EXPERIENCE
EXPERT SERVICES AND TRAININGS
Sirte Pihlaja
CEO, CCXP
TRAINED LEGO® SERIOUS PLAY® FACILITATOR
+358 50 5700 190
  • Sales

    sales (at) shirute.com
  • Other inquiries

    sales (at) shirute.com

Please vote and let us know who you would like to see leading our next CX Masterclass. You can also request for additional information and let us know you are interested in our CX event(s) by sending your contact information through this form.





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