The report gives you your own organisation's scores in the different professional competency levels related to Customer Experience Management, the overall results based on your answers and those of your peers, and the possibility to benchmark your skills with other companies.

We treat all responses with full confidentiality. You can access only your own scoring results. Just like you, others can see the aggregated results, but not the specific data of your organisation. 

The Shirute CEM Analysis includes your organisation's scores analysed in-depth and concrete recommendations on what to do next to perform stronger in Customer Experience Management.

The Shirute CEM Benchmark results are reported on a more general level, and allow you to do your own analysis and conclusions on what would be the best actions to do next. The Shirute CEM Analysis is a report unique to your organisation, based on your results. It is hand-crafted with love by our CX professionals, and provides concrete recommendations on possible next steps and future actions for your organisation.

If you already have an idea where it itches, the Shirute CEM Audit is the perfect option for you. We provide six different audits that all focus on specific CEM competences and development areas.

Whilst the Shirute CEM Benchmark is a self-assessment of your skills, our CEM Audit evaluations are always based on interviews and background research conducted by our seasoned CX experts. All our audits include interviews, questionnaires and workshops that help our professionals to reach conclusions and to give you specific guidance on what you should do next to get to the next level at customer experience management.

We can customize the length of the project to fit the schedule that suits your organisation best. On average, each project is  conducted in 3-4 weeks.

Please do not hesitate to contact us for any additional information.