{"id":60127,"date":"2021-02-04T09:24:09","date_gmt":"2021-02-04T07:24:09","guid":{"rendered":"https:\/\/www.shirute.com\/?page_id=60127"},"modified":"2023-05-26T01:31:00","modified_gmt":"2023-05-25T22:31:00","slug":"cem-audit","status":"publish","type":"page","link":"https:\/\/www.shirute.com\/en\/cem-audit\/","title":{"rendered":"Shirute CEM Audit"},"content":{"rendered":"<p>   <a href=\"#\">   <\/a> <\/p>\n<ul id=\"m-18855085e23\" data-iid=\"9\" data-dashlane-rid=\"30fe0eb202472384\">\n<li data-id=\"8\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem\"> <span>CEM SERVICES<\/span><\/a> <\/li>\n<li data-id=\"1\" id=\"tcb_custom_menu_ymB0iOQv\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\"> <span>CEM BENCHMARK<\/span><\/a> <\/li>\n<li data-id=\"2\" id=\"tcb_custom_menu_cVHSKHot\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-analysis\"> <span>CEM ANALYSIS<\/span><\/a> <\/li>\n<li data-id=\"3\" id=\"tcb_custom_menu_9OinqTYJ\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-audit\"> <span>CEM AUDIT<\/span><\/a> <\/li>\n<li data-id=\"4\" id=\"tcb_custom_menu_XpGZAZiV\" data-item-display-desktop=\"text\"> <a href=\"#faq\"> <span>FAQ<\/span><\/a> <\/li>\n<li data-id=\"5\" id=\"tcb_custom_menu_6NmB8mPj\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\"> <span>BOOK US<\/span><\/a> <\/li>\n<li data-id=\"6\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/cem-reports\" target=\"_blank\" rel=\"noopener\"> <span>CEM Reports<\/span><\/a> <\/li>\n<li data-id=\"7\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/reports\/cem2021-international\" target=\"_blank\" rel=\"noopener\"> <span>CEM Results<\/span><\/a> <\/li>\n<\/ul>\n<h1 style=\"text-align: right;\"><strong>Shirute CEM Audit<\/strong>for Customer-Centric Organisations<\/h1>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"135\" height=\"1\" title=\"blank\" data-id=\"38373\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/blank.png\" data-width=\"135\" data-init-width=\"1\" data-init-height=\"1\"><\/span><\/p>\n<h3 style=\"text-align: left;\">Get ready to&#8230;<\/h3>\n<ul>\n<li><span style=\"\"><strong>Get an overview&nbsp;<\/strong>of what people across your organisation think about your current state of Customer Experience Management in different competency areas&nbsp;<\/span><\/li>\n<li><span style=\"\"><strong>Learn more about CEM competencies&nbsp;<\/strong><strong><\/strong>from external CX professionals and how to get your organisation to invest in development activities<\/span><\/li>\n<li><span style=\"\"><strong>Get specific tips and advice<\/strong> on how to develop different capability areas of your Customer Experience Management<\/span><\/li>\n<\/ul>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"order-cem-audit\"> <span><span>Order now<\/span><\/span> <\/a>  <a href=\"#\">   <\/a> <\/p>\n<ul id=\"m-18651bb9ee4\" data-iid=\"18\">\n<li data-id=\"7\" data-item-display-desktop=\"text\"> <a href=\"\"><span data-d-f=\"user\" style=\"background-image:url(&quot;https:\/\/secure.gravatar.com\/avatar\/59fddccef2c369d7f99d6159771cd9b4?s=256&amp;d=mm&amp;r=g&amp;dynamic_user=1&quot;)\" data-tcb-events=\"\"><\/span><span data-icon=\"le4qc1ys\"><\/span> <span>CEM SERVICES<\/span><span><\/span><\/a>\n<ul>\n<li data-id=\"17\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem\"> <span>CEM Services<\/span><\/a> <\/li>\n<li data-id=\"15\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-reports\"> <span>CEM Reports<\/span><\/a> <\/li>\n<li data-id=\"14\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-results\"> <span>CEM Results<\/span><\/a> <\/li>\n<\/ul>\n<\/li>\n<li data-id=\"1\" id=\"tcb_custom_menu_ymB0iOQv\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\"> <span>CEM BENCHMARK<\/span><\/a> <\/li>\n<li data-id=\"2\" id=\"tcb_custom_menu_cVHSKHot\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-analysis\"> <span>CEM ANALYSIS<\/span><\/a> <\/li>\n<li data-id=\"3\" id=\"tcb_custom_menu_9OinqTYJ\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-audit\"> <span>CEM AUDIT<\/span><\/a> <\/li>\n<li data-id=\"4\" id=\"tcb_custom_menu_XpGZAZiV\" data-item-display-desktop=\"text\"> <a href=\"#faq\"> <span>FAQ<\/span><\/a> <\/li>\n<li data-id=\"5\" id=\"tcb_custom_menu_6NmB8mPj\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\"> <span>BOOK US<\/span><\/a> <\/li>\n<\/ul>\n<ul>\n<li> <a href=\"#\"> <img decoding=\"async\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fi.png\" alt=\"\" width=18 height=12 \/><span lang=\"fi\">Suomi<\/span><\/a> <\/li>\n<li> <a href=\"#\"> <img decoding=\"async\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.png\" alt=\"\" width=18 height=12 \/><span>English<\/span><\/a> <\/li>\n<\/ul>\n<p style=\"text-align: center;\">Want to know<strong> how successful <\/strong>your<strong> <\/strong><strong><\/strong>Customer Experience Management <strong>activities are?<\/strong><\/p>\n<p style=\"text-align: center;\"><em><strong>Wouldn&#8217;t it be nice if everyone in your organisation understood&nbsp;<\/strong><\/em><em><strong>the importance of C<\/strong><\/em><em><strong>ustomer Experience Management?<\/strong><\/em><\/p>\n<p style=\"text-align: center;\"><em><strong>Would you like to have a CX professional as a sparring partner to help you?<\/strong><\/em><\/p>\n<p style=\"text-align: center;\"><em><strong>We are glad to help you with finding out your performance level and how to improve!<\/strong><\/em><\/p>\n<p>Shirute CEM Audit helps your organisation to <strong>discover<\/strong><strong>the improvement opportunities<\/strong> of your Customer Experience Management practices.<\/p>\n<\/p>\n<p>Our CEM Audit consists of six modules that can be conducted together, separately, or by picking a set of modules that fit <strong>the needs and wants of your <strong>organisation<\/strong><\/strong>. All the modules include eye-opening interviews, questionnaires and workshops. As many people from different parts of the organisation will be taking part in this audit, it will also help to&nbsp;<strong>raise the awareness of the importance of customer experience<\/strong> all over your organisation.&nbsp;<\/p>\n<\/p>\n<p>By taking part in our CEM Audit, you will get <strong>comprehensive conclusions&nbsp;<\/strong>about the state of the Customer Experience Management in your organisation. You will also receive&nbsp;<strong>concrete suggestions for the next steps<\/strong> that you should take to improve your performance. You will also get tools to communicate at all levels of your organisation, and to move Customer Experience Management to the next level.<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"teemu_naumanen_kesko\" data-id=\"39360\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/teemu_naumanen_kesko.jpg\"><\/span><\/p>\n<h2 style=\"text-align: left;\"><em><span><strong>\u201cIt is immensely valuable that we can evaluate how customer focused our actions are and what the level of our competences is. Shirute CEM Audit brought us added value by giving the perspective of the expert. With professionals evaluating our actions, we get more quality, depth and objectivity.\u201d &nbsp;<\/strong><\/span><\/em><\/h2>\n<h2 style=\"text-align: left;\"><\/h2>\n<h2 style=\"text-align: left;\"><span><span>&#8211; Teemu Naumanen<\/span><\/span><span><span><\/span><\/span><span><span><span style=\"color: rgb(51, 51, 51);\">, Director Operative<\/span><\/span><\/span><span><span style=\"color: rgb(51, 51, 51);\">,<\/span>&nbsp;K-Group, Kesko, Grocery Trade<\/span><\/h2>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/case-clients\/kesko\/\" target=\"_blank\" rel=\"noopener\"> <span><span style=\"\">Read full case<\/span><\/span> <\/a>       <\/p>\n<h1 style=\"text-align: center;\"><span><strong><em>Get<\/em><\/strong><em><strong>&nbsp;your&nbsp;<\/strong><\/em><\/span><span><em>Shirute CEM Audit&nbsp;<\/em><\/span><span><em><strong>now<\/strong><\/em><\/span><\/h1>\n<p style=\"text-align: center;\">&nbsp;Find focus areas. Get tools to communicate. Learn best practices.<\/p>\n<p>   <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"order-cem-audit\"> <span><span>Order now<\/span><\/span> <\/a>   <\/p>\n<h1 style=\"text-align: center;\"><strong>What You&#8217;ll Get &#8230;<\/strong><\/h1>\n<h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Expert view on your current state and concrete recommendations <\/span><span style=\"font-weight: 400;\">for the steps&nbsp;<\/span><span>you need to take<\/span><span style=\"font-weight: 400;\"> to reach the next level.<\/span><\/h3>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"1000\" height=\"480\" title=\"cem_audit_what_you_will_get\" data-id=\"39507\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_what_you_will_get.jpg\" style=\"\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"hanna_kortstrom_kesko\" data-id=\"44248\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/11\/hanna_kortstrom_kesko.png\" style=\"\"><\/span><\/p>\n<h2 style=\"\"><em><span>&#8220;Having Shirute audit your CEM maturity can reveal areas that have been left ignored and areas that need more attention. At its best, it can reveal how people act in real life &#8211; compared to what they presume to be happening &#8211; in the organisation.<\/span><\/em><em><span>&#8220;<\/span><\/em><\/h2>\n<\/p>\n<p><strong><span>&#8211;&nbsp;<\/span>Hanna Kortstr\u00f6m, Customer Experience and Research team, K-Group, Kesko, Grocery Trade<\/strong><\/p>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/case-clients\/kesko\/\" target=\"_blank\" rel=\"noopener\"> <span><span style=\"\">Read full case<\/span><\/span> <\/a> <\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\"><span>Try the CEM Audit out yourself and find the areas where you should be focusing on.&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\">Could you do more to provide your customers with outstanding experiences? Need tools to move the topic a notch higher in your organisation? Would you like to know the best practices?&nbsp;<\/p>\n<p style=\"text-align: center;\">\n<p>   <a href=\"#top\"><span>    <\/span> <span><span>Back to top<\/span><\/span> <\/a>  <\/p>\n<p style=\"text-align: center;\">Shirute CEM Audit&nbsp;<strong>brings you&nbsp;<\/strong><strong>the following benefits<\/strong><\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"957\" height=\"15\" title=\"tve_sep1\" data-id=\"38058\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/tve_sep1.png\" style=\"\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"310\" height=\"298\" title=\"icon_expert_knowhow\" data-id=\"47425\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2020\/02\/icon_expert_knowhow.png\" style=\"\"><\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Expert Know-How<\/strong><\/h3>\n<p style=\"text-align: center;\">&nbsp;With our <a href=\"https:\/\/www.shirute.com\/cem-benchmark\" target=\"_blank\" rel=\"noopener\">CEM self-assessment<\/a> you can learn important things about your Customer Experience Management maturity. But with us as your coach providing you with external professional customer experience know-how, you can learn and gain so much more.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"310\" height=\"298\" title=\"icon_overview_best_practices\" data-id=\"47435\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2020\/02\/icon_overview_best_practices.png\" style=\"\"><\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Overview &amp; Best Practices<\/strong><\/h3>\n<p style=\"text-align: center;\">Our audits include people from across your organisation. This will help you to get customer experience in the center of the activities for every department. Learn how systematically you and your colleagues do Customer Experience Management, and where you need to improve on your skills.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"310\" height=\"298\" title=\"icon_next_steps\" data-id=\"47433\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2020\/02\/icon_next_steps.png\" style=\"\"><\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Next Steps<\/strong><\/h3>\n<p style=\"text-align: center;\">The positive effects of our CEM Audit won&#8217;t stop on receiving the end report, as in addition to our conclusions, you will receive concrete recommendations on what to do next to get better at Customer Experience Management. We can also act as your sparring partner to reach higher.<\/p>\n<p style=\"text-align: center;\">\n<p>    <span><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"jouni_petrow_elisa\" data-id=\"39627\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/jouni_petrow_elisa.jpg\"><\/span><\/p>\n<p>&#8220;Shirute&#8217;s CEM Audit and the broad external evaluation of our know-how is a great tool to take CEM forward within our organisation. For us, it has taken the topic one notch higher. It would be useful to do the audit frequently.&#8221;<\/p>\n<p style=\"text-align: left;\"><em><strong><span>&#8211; Jouni Petrow<\/span><\/strong>, Customer Experience Director, <em><em>Elisa, Telecom and digital services provider<\/em><\/em><\/em><\/p>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/case-clients\/elisa\/\" target=\"_blank\" rel=\"noopener\"> <span><span style=\"\">Read full case<\/span><\/span> <\/a>   <\/p>\n<h1 style=\"text-align: center;\"><strong>Shirute CEM Audit<\/strong><strong> <\/strong>consists of 6 modules:<\/h1>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">You can pick&#8217;n&#8217;mix <strong>the perfect&nbsp;<\/strong><strong><\/strong><strong>combination&nbsp;<\/strong>for your organisation&nbsp;<\/h1>\n<ul>\n<li><span>Customer Experience Strategy<\/span><\/li>\n<li><span>Voice of Customer<\/span><\/li>\n<li><span>Customer Experience &nbsp;Performance<\/span><\/li>\n<li><span>Employee Experience<\/span><\/li>\n<li><span>Customer Intelligence<\/span><\/li>\n<li><span>Customer Dialogue<\/span><\/li>\n<\/ul>\n<h1 style=\"text-align: center;\">What&#8217;s on the <strong>Shirute CEM Audit<\/strong><strong> <\/strong>menu for you?<\/h1>\n<h1 style=\"text-align: right;\">Do you have an invincible<strong>customer experience <\/strong><strong>strategy?<\/strong><\/h1>\n<p style=\"text-align: right;\">Have you crafted a CX strategy that is clearly communicated to all levels in your organisation? Does everyone know their role in creating great customer experiences? Let&#8217;s find out together! We can help you to reach your customers better, point out the gaps, and help you to hit a home-run with a new customer focused customer experience strategy.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_01\" data-id=\"39312\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_01.jpg\" style=\"\"><\/span>  <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_02\" data-id=\"39300\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_02.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<h1 style=\"text-align: left;\"><strong>Learn to listen and act&nbsp;<\/strong>by organising around the<strong>&nbsp;<\/strong>Voice of your Customers<\/h1>\n<p>We want to help you to get the voice of your customers truly heard in your organisation. Don&#8217;t just measure, but turn your enterprise feedback management into a profit-making engine. By having us audit your tools and processes, you will learn your strengths and weaknesses. And we will tell you how to develop further.<\/p>\n<h1 style=\"text-align: right;\">Verify your<strong>&nbsp;<\/strong><strong>Customer<\/strong><strong>Experience P<\/strong><strong>erformance<\/strong><strong> <\/strong><\/h1>\n<p style=\"text-align: right;\">Does your organisation&#8217;s customer experience performance match your customers&#8217; perspective? While 73% of organisations claim to deliver great experiences, only 8% of customers agree. Increase your CX performance through better customer understanding and co-creation. Through this inspiring and tactile experience, you will be building new concepts, redesigning your customer encounters and developing better CX in a much more creative way. Let your imagination fly!<\/p>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"\" width=\"670\" height=\"550\" title=\"cem_audit_03\" data-id=\"39294\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_03.jpg\" style=\"\" data-width=\"670\" data-height=\"550\" data-init-width=\"777\" data-init-height=\"637\" loading=\"lazy\"><\/span>  <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"noora_lainio_elisa\" data-id=\"39354\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/noora_lainio_elisa.png\" style=\"\"><\/span><\/p>\n<p>&#8220;Shirute&#8217;s CEM Audit gave us a good overview of our Voice of Customer skills by gathering different perspectives of our strengths and weaknesses from across the organisation. It was also important for us that we could benchmark us against other companies. We have been able to use the results of this project immediately to prioritise our development activities.&#8221;<\/p>\n<p><em><strong><span>&#8211; Noora Lainio<\/span><span><\/span><\/strong><\/em>,<em>&nbsp;Sales Director, SMB Customers, <em><em>Elisa, Telecom and digital services provider<\/em><\/em><\/em><\/p>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/case-clients\/elisa\/\" target=\"_blank\" rel=\"noopener\"> <span><span style=\"\">Read full case<\/span><\/span> <\/a>    <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_04\" data-id=\"39390\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_04-1.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<h1 style=\"text-align: left;\"><strong>Good employee <\/strong><strong>experiences&nbsp;<\/strong>result in great customer experiences<\/h1>\n<p>If you want to create outstanding customer experiences, you must first focus on your Employee Experiences. Because motivated employees show their enthusiasm directly to your customers. Forget about employee satisfaction surveys and start fostering a culture of trust and engagement. We can set you on the right path.<\/p>\n<\/p>\n<h1 style=\"text-align: right;\">Manage smartly with<strong>&nbsp;<\/strong><strong>Customer Intelligence <\/strong><\/h1>\n<p style=\"text-align: right;\">Learn how you could use Customer Intelligence as a tool in your Customer Experience Management toolkit. Have us audit where you start with your data, and we will tell you what you need to do to gain more benefits from what you already know about your customers.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_05\" data-id=\"39339\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_05-1.jpg\" style=\"width: 100%;\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_06\" data-id=\"39372\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_06.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<h1 style=\"text-align: left;\"><strong>Start a real dialogue<\/strong> with your customers<\/h1>\n<p>We live in a world of always-on media, where it takes two to tango. It is time to shift from a marketing monologue to genuine Customer Dialogue. Our audit tells you where you are at and where you should be heading to reach and serve your customers better.<\/p>\n<h1 style=\"text-align: center;\">Having a hard time deciding<strong>&nbsp;<\/strong><strong>which treats to pick<\/strong>?<\/h1>\n<h1 style=\"text-align: right;\">We are here to<strong>&nbsp;<\/strong>help you <strong>get on the right track&nbsp;<\/strong><\/h1>\n<p style=\"text-align: right;\">Not quite sure where you should start? Don&#8217;t worry, you can get all the modules or we can help you to find out which ones serve your organisation the best.<\/p>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\"> <span><span style=\"\">Buy the audit<\/span><\/span> <\/a> <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_07\" data-id=\"39378\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_07.jpg\" style=\"\"><\/span>    <a href=\"#top\"><span>    <\/span> <span><span>Back to top<\/span><\/span> <\/a>        <\/p>\n<h1 style=\"text-align: center;\"><span><strong><em>Get<\/em><\/strong><em><strong>&nbsp;your&nbsp;<\/strong><\/em><\/span><span><em>Shirute CEM Audit&nbsp;<\/em><\/span><span><em><strong>now<\/strong><\/em><\/span><\/h1>\n<p style=\"text-align: center;\">&nbsp;Find focus areas. Get tools to communicate. Learn best practices.<\/p>\n<p>   <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"order-cem-audit\"> <span><span>Order now<\/span><\/span> <\/a>   <\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: rgb(51, 51, 51);\">Get to the next level<\/span><span style=\"color: rgb(51, 51, 51);\">&nbsp;<\/span><span style=\"color: rgb(51, 51, 51);\"><\/span><strong><span style=\"color: rgb(51, 51, 51);\"><strong>to engage your customers&nbsp;<\/strong><\/span><\/strong><span style=\"color: rgb(51, 51, 51);\">and your organisation<\/span><\/h1>\n<p>Based on our&nbsp;<a href=\"https:\/\/www.shirute.com\/en\/reports\/cem2019\/\" target=\"_blank\" rel=\"noopener\">CEM studies<\/a>, the investments on customer experience pay off as better ROI. But what if you invest in the wrong activities or lack the skills and best practices to make them count? If you are not a beginner in the game of people experiences, <strong>do you truly know what is the best move to take next?<\/strong><\/p>\n<\/p>\n<p>Our service path consists of tailor-made questionnaires, interviews and workshops that will help you and your colleagues to focus on the vital areas of great Customer Experience Management. We are influencers of Nordic Design Thinking, with a <strong>perfect track-record extending over 25 years<\/strong>. We have helped organisations across a wide range of industries, at all levels of CEM maturity to flourish. Because we love what we do, we have been praised by both our international clients and those in Finland.<\/p>\n<\/p>\n<p>We bring the best competencies and global expertise to your advantage. The results of our audits help you to understand your current competency levels, and can be used as a tool to communicate about the importance of Customer Experience Management within your organisation. You will also get recommendations on the areas where you can improve to get your skill set to the next level. Because we know where you should be now to strive <strong>to outperform your competition<\/strong>.<\/p>\n<p><strong><\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"color: rgb(51, 51, 51);\"><strong><span style=\"font-size: 22px;\"><em>The best moment to start focusing on Customer Experience Management&nbsp;<\/em><\/span><\/strong><\/span><em><span style=\"color: rgb(51, 51, 51);\"><strong><span style=\"font-size: 22px;\">is RIGHT NOW,&nbsp;<\/span><\/strong><\/span><\/em><span style=\"color: rgb(51, 51, 51);\"><strong><span style=\"font-size: 22px;\"><em>as your competitors are already doing so.<\/em><\/span><\/strong><\/span><\/p>\n<ul>\n<li style=\"\"><span style=\"\">Score your Customer Experience Management capability levels<\/span><\/li>\n<li style=\"\"><span style=\"\">Get clear numeric data to support investments in Customer Experience Management<\/span><\/li>\n<li style=\"\"><span style=\"\">Benchmark against other organisations<\/span><\/li>\n<li style=\"\"><span style=\"\">Understand where your organisation should focus to get to the next level<\/span><\/li>\n<\/ul>\n<h1 style=\"text-align: center;\"><span style=\"color: rgb(255, 255, 255);\"><\/span><\/h1>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"order-cem-audit\"> <span><span style=\"\">Ask for offer<\/span><\/span> <\/a> <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"1\" height=\"1\" title=\"blank\" data-id=\"38373\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/blank.png\" style=\"\"><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: rgb(204, 204, 204);\"><\/span><\/p>\n<h1 style=\"text-align: center;\"><span><strong><em>Get<\/em><\/strong><em><strong>&nbsp;your&nbsp;<\/strong><\/em><\/span><span><em>Shirute CEM Audit&nbsp;<\/em><\/span><span><em><strong>now<\/strong><\/em><\/span><\/h1>\n<p style=\"text-align: center;\">&nbsp;Find focus areas. Get tools to communicate. Learn best practices.<\/p>\n<p>   <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"order-cem-audit\"> <span><span>Order now<\/span><\/span> <\/a>     <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"merja_vane-tempest_elisa\" data-id=\"40983\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/merja_vane-tempest_elisa.png\" style=\"\"><\/span><\/p>\n<p>&#8220;The value of Shirute&#8217;s CEM Audit is in the opportunity of taking the topic forward in the organisation based on the results.&#8221;<\/p>\n<p><em><strong><span>&#8211;<em><strong><span>&nbsp;Merja Vane-Tempest<\/span><span><\/span><\/strong><\/em><\/span><\/strong>, Customer Experience Development,<em>&nbsp;Elisa, Telecom and digital services provider<\/em><\/em><\/p>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/case-clients\/elisa\/\" target=\"_blank\" rel=\"noopener\"> <span><span style=\"\">Read full case<\/span><\/span> <\/a>    <\/p>\n<h1 style=\"text-align: center;\"><strong>FAQ<\/strong><\/h1>\n<h5 style=\"text-align: center;\"><span>Here are the answers to some frequently asked questions:<\/span><\/h5>\n<\/p>\n<p>   <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">What end products does our organisation receive?<\/span><\/h4>\n<p>We will provide you with conclusions and analysis on your current state and recommendations on what you should do next to move to the next level. We will also help you to communicate the results to others in your organisation.&nbsp;<\/p>\n<p>     <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">How long does it take to complete Shirute CEM Audit?<\/span><\/h4>\n<p>We can customize the length of the project to fit the schedule that suits your organisation best. On average, each project is &nbsp;conducted in 3-4 weeks.<\/p>\n<\/p>\n<p>    <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">What methods are used in Shirute CEM Audit?<\/span><\/h4>\n<p>Whilst the Shirute CEM Benchmark is a self-assessment of your skills, our CEM Audit evaluations are always based on interviews and background research conducted by our seasoned CX experts. All our audits include interviews, questionnaires and workshops that help our professionals to reach conclusions and &nbsp;to give you specific guidance on what you should do next to get to the next level at customer experience management.<\/p>\n<p>     <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">How much does it cost to take part in Shirute CEM Audit?<\/span><\/h4>\n<p>Your price depends on how many modules you decide to take. Get your offer now by <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" style=\"outline: none;\">contacting<\/a> us!<\/p>\n<p>     <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">Which parts of the organisation should be included?<\/span><\/h4>\n<p>The best results are reached when the people taking part in the Audit are from all the different parts of the organisation.<\/p>\n<p>    <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">Anything else you want to know?<\/span><\/h4>\n<p>Please do not hesitate to <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" style=\"outline: none;\">contact<\/a> us for any additional information.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.shirute.fi\/en\/privacy-policy\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18px;\">\u200b<\/span><span style=\"font-size: 18px;\">Privacy Policy<\/span><\/a><\/p>\n<p>   <a href=\"#top\"><span>    <\/span> <span><span>Back to top<\/span><\/span> <\/a>  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>CEM SERVICES CEM BENCHMARK CEM ANALYSIS CEM AUDIT FAQ BOOK US CEM Reports CEM Results Shirute CEM Auditfor Customer-Centric Organisations Get ready to&#8230; Get an overview&nbsp;of what people across your organisation think about your current state of Customer Experience Management in different competency areas&nbsp; Learn more about CEM competencies&nbsp;from external CX professionals and how to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":284,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_sub_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-60127","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages\/60127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/comments?post=60127"}],"version-history":[{"count":20,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages\/60127\/revisions"}],"predecessor-version":[{"id":112279,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages\/60127\/revisions\/112279"}],"wp:attachment":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/media?parent=60127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}