{"id":60126,"date":"2021-02-04T09:23:17","date_gmt":"2021-02-04T07:23:17","guid":{"rendered":"https:\/\/www.shirute.com\/?page_id=60126"},"modified":"2024-03-01T15:01:00","modified_gmt":"2024-03-01T13:01:00","slug":"cem-analysis","status":"publish","type":"page","link":"https:\/\/www.shirute.com\/en\/cem-analysis\/","title":{"rendered":"Shirute CEM Analysis"},"content":{"rendered":"<p>   <a href=\"#\">   <\/a> <\/p>\n<ul id=\"m-18855085e23\" data-iid=\"9\">\n<li data-id=\"8\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem\"> <span>CEM SERVICES<\/span><\/a> <\/li>\n<li data-id=\"1\" id=\"tcb_custom_menu_ymB0iOQv\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\"> <span>CEM BENCHMARK<\/span><\/a> <\/li>\n<li data-id=\"2\" id=\"tcb_custom_menu_cVHSKHot\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-analysis\"> <span>CEM ANALYSIS<\/span><\/a> <\/li>\n<li data-id=\"3\" id=\"tcb_custom_menu_9OinqTYJ\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-audit\"> <span>CEM AUDIT<\/span><\/a> <\/li>\n<li data-id=\"4\" id=\"tcb_custom_menu_XpGZAZiV\" data-item-display-desktop=\"text\"> <a href=\"#faq\"> <span>FAQ<\/span><\/a> <\/li>\n<li data-id=\"5\" id=\"tcb_custom_menu_6NmB8mPj\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\"> <span>BOOK US<\/span><\/a> <\/li>\n<li data-id=\"6\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/cem-reports\" target=\"_blank\" rel=\"noopener\"> <span>CEM Reports<\/span><\/a> <\/li>\n<li data-id=\"7\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-results\" target=\"_blank\" rel=\"noopener\"> <span>CEM Results<\/span><\/a> <\/li>\n<\/ul>\n<h1 style=\"text-align: center;\"><strong>Shirute CEM Analysis<\/strong>for Customer Experience Professionals<\/h1>\n<h3 style=\"text-align: left;\">Get ready to&#8230;<\/h3>\n<ul>\n<li><span style=\"\"><strong>Learn<\/strong><strong>how systematically Customer Experience is managed<\/strong><strong>&nbsp;<\/strong>in your organization&nbsp;<\/span><\/li>\n<li><span style=\"\"><strong>Find out where your organisation should focus on <\/strong>to perform better<\/span><\/li>\n<li><span style=\"\"><strong>Learn what you and your colleagues should do next<\/strong> to create better customer experiences<\/span><\/li>\n<\/ul>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"buy-cem-analysis\"> <span><span style=\"\">Buy now<\/span><\/span> <\/a>  <a href=\"#\">   <\/a> <\/p>\n<ul id=\"m-18651bb9ee4\" data-iid=\"18\">\n<li data-id=\"7\" data-item-display-desktop=\"text\"> <a href=\"\"><span data-d-f=\"user\" style=\"background-image:url(&quot;https:\/\/secure.gravatar.com\/avatar\/59fddccef2c369d7f99d6159771cd9b4?s=256&amp;d=mm&amp;r=g&amp;dynamic_user=1&quot;)\" data-tcb-events=\"\"><\/span><span data-icon=\"le4qc1ys\"><\/span> <span>CEM SERVICES<\/span><span><\/span><\/a>\n<ul>\n<li data-id=\"17\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem\"> <span>CEM Services<\/span><\/a> <\/li>\n<li data-id=\"15\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-reports\"> <span>CEM Reports<\/span><\/a> <\/li>\n<li data-id=\"14\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-results\"> <span>CEM Results<\/span><\/a> <\/li>\n<\/ul>\n<\/li>\n<li data-id=\"1\" id=\"tcb_custom_menu_ymB0iOQv\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\"> <span>CEM BENCHMARK<\/span><\/a> <\/li>\n<li data-id=\"2\" id=\"tcb_custom_menu_cVHSKHot\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-analysis\"> <span>CEM ANALYSIS<\/span><\/a> <\/li>\n<li data-id=\"3\" id=\"tcb_custom_menu_9OinqTYJ\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-audit\"> <span>CEM AUDIT<\/span><\/a> <\/li>\n<li data-id=\"4\" id=\"tcb_custom_menu_XpGZAZiV\" data-item-display-desktop=\"text\"> <a href=\"#faq\"> <span>FAQ<\/span><\/a> <\/li>\n<li data-id=\"5\" id=\"tcb_custom_menu_6NmB8mPj\" data-item-display-desktop=\"text\"> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\"> <span>BOOK US<\/span><\/a> <\/li>\n<\/ul>\n<ul>\n<li> <a href=\"#\"> <img decoding=\"async\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fi.png\" alt=\"\" width=18 height=12 \/><span lang=\"fi\">Suomi<\/span><\/a> <\/li>\n<li> <a href=\"#\"> <img decoding=\"async\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.png\" alt=\"\" width=18 height=12 \/><span>English<\/span><\/a> <\/li>\n<\/ul>\n<p style=\"text-align: center;\">&nbsp;Do you know what you should focus on to<strong>&nbsp;<\/strong><strong>make your customers happier<\/strong>?<\/p>\n<p style=\"text-align: center;\"><em><strong>Need&nbsp;<\/strong><\/em><strong><em>recommendations on what to do next to serve your customers better?<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><strong><em><strong>Want to get the state of your Customer Experience Management analysed<\/strong><\/em><\/strong><strong><em><strong>? &nbsp;<\/strong><\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><em><strong>Wondering what you should pay more attention to?<\/strong><\/em><\/p>\n<p>Shirute CEM Analysis tells your state of Customer Experience Management and<strong>&nbsp;<\/strong>gives you<strong> recommendations on what to do next&nbsp;<\/strong>to get better. The analysis is conducted on your <a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">CEM Benchmark<\/a> results. The aim of this is to let you know more about how you could <strong>make your customers happier <\/strong>with better customer experiences.<strong> <\/strong><\/p>\n<p>The analysis <strong>extends to all the vital areas of good Customer Experience Management<\/strong>. By doing so, it gives you an overall picture of your current capabilities. It also tells you which areas are in good condition, and where you should put your focus to get to the next level.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"jarkko_kuisma_evli_bank\" data-id=\"38637\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/jarkko_kuisma_evli_bank.jpg\" style=\"\"><\/span><\/p>\n<h2 style=\"text-align: left;\"><em><span>\u201cWith the help of this survey, you can position and compare your own company in the same context with others: which elements does good CEM consist of, what are the things that we should improve, and what may have been neglected in our work. No one can afford to stay out of this now.\u201d <\/span><\/em><\/h2>\n<h2 style=\"text-align: left;\"><\/h2>\n<h2 style=\"text-align: left;\"><span><span>&#8211; Jarkko Kuisma<\/span><\/span><em><span><em><span>&nbsp;<\/span><\/em><\/span><\/em><span>Director, Client Experience,<\/span><span>&nbsp;Evli Bank<\/span><\/h2>\n<h1 style=\"text-align: center;\"><span><strong><em>Get on the Fast Track<\/em><\/strong><em>&nbsp;with Shirute CEM Analysis<\/em><\/span><\/h1>\n<p style=\"text-align: center;\">A deeper expert analysis of your CEM Benchmark results. With recommendations.<\/p>\n<p>   <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"buy-cem-analysis\"> <span><span style=\"\">Buy now<\/span><\/span> <\/a>   <\/p>\n<h1 style=\"text-align: center;\"><strong>What You&#8217;ll Get &#8230;<\/strong><\/h1>\n<h3 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Analysed results of your own capability scoring and recommendations on what to do to become better at Customer Experience Management!<\/span><\/h3>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"\" width=\"1002\" height=\"708\" title=\"cem_report_devices_hero\" data-id=\"126741\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/03\/cem_report_devices_hero.png\" style=\"aspect-ratio: auto 842 \/ 595;\" data-width=\"1002\" data-height=\"708\" data-init-width=\"842\" data-init-height=\"595\" loading=\"lazy\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"noora_lainio_elisa\" data-id=\"39354\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/noora_lainio_elisa.png\" style=\"\"><\/span><\/p>\n<h2 style=\"text-align: center;\"><span><\/span><\/h2>\n<h2 style=\"text-align: left;\"><span><span><span><em><span>&#8220;<\/span><\/em><\/span><\/span><\/span><span><span><span><span><em><span>This is the most comprehensive CEM <span>Benchmark<\/span> I\u2019ve participated in &#8211; for several years now. It makes us truly take a moment and think about our customers and what more we can do for them. We also find it very useful to see how we are doing compared to other organisations in different industries.&nbsp;<\/span><\/em><em><span>This understanding challenges us to grow even further.<\/span><\/em><\/span><\/span><\/span><em><span>&#8220;<\/span><\/em><\/span><\/h2>\n<p style=\"text-align: left;\">\n<p style=\"text-align: left;\"><em><span>&#8211;&nbsp;<\/span><\/em><strong>Noora Lainio, Sales Director, Telesales, Retail &amp; Online Channels, Corporate Customers,&nbsp;<\/strong><strong>Elisa, Telecom and digital services provider<\/strong><\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\"><span>Try the CEM Analysis out yourself and learn what could be done next.&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\">Are you happy with the customer experiences your organization is providing? Are you sure that you are putting effort on the right things? Would you like to have happier customers?&nbsp;<\/p>\n<p style=\"text-align: center;\">\n<p>   <a href=\"#top\"><span>    <\/span> <span><span>Back to top<\/span><\/span> <\/a>  <\/p>\n<p style=\"text-align: center;\">Shirute CEM Analysis&nbsp;<strong>brings you&nbsp;<\/strong><strong>the following benefits:<\/strong><\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"957\" height=\"15\" title=\"tve_sep1\" data-id=\"38058\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/tve_sep1.png\" style=\"\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"310\" height=\"298\" title=\"icon_communication_tool\" data-id=\"47423\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2020\/02\/icon_communication_tool.png\" style=\"\"><\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Communication tool<\/strong><\/h3>\n<p style=\"text-align: center;\">Use the analysis to communicate the importance of the investments on customer experience in your organisation.<\/p>\n<p style=\"text-align: center;\">\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"310\" height=\"298\" title=\"icon_improvement_ideas\" data-id=\"47431\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2020\/02\/icon_improvement_ideas.png\" style=\"\"><\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Improvement ideas<\/strong><\/h3>\n<p style=\"text-align: center;\">You get concrete improvement ideas to take your Customer Experience Management to the next level.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"310\" height=\"298\" title=\"icon_happier_customers\" data-id=\"47429\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2020\/02\/icon_happier_customers.png\" style=\"\"><\/span><\/p>\n<h3 style=\"text-align: center;\"><strong>Happier customers<\/strong><\/h3>\n<p style=\"text-align: center;\">Learn to manage Customer Experience more systematically and &nbsp;start providing better customer experiences.&nbsp;<\/p>\n<p style=\"text-align: center;\">\n<p>    <span><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"johanna_laakso_finavia\" data-id=\"38667\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/johanna_laakso_finavia.jpg\"><\/span><\/p>\n<p style=\"text-align: left;\">&#8220;I definitely recommend participating in this survey! The topic is relevant and important. By answering the survey, one can get a good idea of the general level of development of CX in their own and other companies.&#8221;<\/p>\n<p style=\"text-align: left;\"><em><strong><span style=\"color: rgb(0, 195, 255);\"><\/span><\/strong><em><strong><span>&#8211; Johanna Laakso<\/span><span><\/span><\/strong><\/em>, Head of Customer Experience Development, <em>Finavia, Finnish airport operator<\/em><\/em><\/p>\n<h1 style=\"text-align: center;\">What <strong>Shirute CEM Analysis<\/strong> Provides<\/h1>\n<h1 style=\"text-align: right;\">Take our survey,<strong>&nbsp;get the analysis <\/strong>and<strong> take action<\/strong><strong>&nbsp;<\/strong>&nbsp;<\/h1>\n<p style=\"text-align: right;\">15 minutes is all the time you will need to take the&nbsp;<a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Shirute CEM Benchmark<\/a> survey. Add just a few minutes to get more out of the results!<\/p>\n<p style=\"text-align: right;\">\n<p style=\"text-align: right;\">Once you have ordered the Shirute CEM Analysis, you can sit back and enjoy the ride. In 2-3 business days, you will receive our analysis, and take action to improve your Customer Experience Management accordingly!<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_analysis_04\" data-id=\"42225\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_analysis_04.jpg\" style=\"\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_analysis_02\" data-id=\"42207\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_analysis_02.jpg\" style=\"\"><\/span><\/p>\n<h1 style=\"text-align: left;\"><strong>The analysis adds value&nbsp;<\/strong><strong><\/strong>to your results<\/h1>\n<p>Get your Customer Experience Management efforts analysed by our seasoned CX professionals, and get to know whether you are doing the right things! We will also help you by pointing out which areas need more focus and action for you to get to the next level.&nbsp;<\/p>\n<h1 style=\"text-align: right;\">Concrete recommendations <strong>for your next steps<\/strong><\/h1>\n<p style=\"text-align: right;\">&nbsp;Before you can do something effectively, you need to know what makes sense to put your effort in. With the Shirute CEM Analysis,&nbsp; you get &nbsp;concrete recommendations from us on what to do next. &nbsp; &nbsp;<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_analysis_03\" data-id=\"42213\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_analysis_03.jpg\" style=\"\"><\/span>  <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"heidi_vahanikkila_rr\" data-id=\"38655\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/heidi_vahanikkila_rr.jpg\" style=\"\"><\/span><\/p>\n<p>&#8220;Answering this survey provides with an eye-opening moment. The survey is well constructed and does not take much time to respond. With such valuable work, where the CX maturity level of one&#8217;s organisation can be evaluated, it is truly beneficial to all participants to take part in the survey.&#8221;<\/p>\n<p><em><strong><span>&#8211; Heidi V\u00e4h\u00e4nikkil\u00e4<\/span><span><\/span><\/strong>, Brand Manager, Nordic Hospitality Partners<\/em><\/p>\n<h1 style=\"text-align: center;\">Hungry for more? Get the&nbsp;<strong>Shirute CEM Audit<\/strong><\/h1>\n<h1 style=\"text-align: right;\">Want an&nbsp;<strong>expert view on <\/strong><strong>your CEM skills<\/strong><strong>?<\/strong><\/h1>\n<p style=\"text-align: right;\">Ready to dive in deeper to your current state of Customer Experience Management, and to hear what to do next? In addition to our free CEM survey and added-value CEM Analysis, we can also do a CEM Audit to help you see your current strengths and weaknesses, and set you on the right path to reach the next level. This audit consists of interviews with people from your organisation, running and analysing capability-specific questionnaires and using our state-of-the-art software analysis tools to define where you stand.<\/p>\n<p><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_audit_highlight\" data-id=\"40716\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_highlight.jpg\" style=\"\"><\/span><span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"777\" height=\"637\" title=\"cem_benchmark_07\" data-id=\"39210\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_benchmark_07.jpg\" style=\"\"><\/span><\/p>\n<h1 style=\"text-align: left;\">Do you know what<strong>your customers think of you?<\/strong><\/h1>\n<p>Want to know how successful your Customer Experience Management activities have been from the perspective of your customers? We are glad to help you with finding out your performance level too! Get in touch to hear more.<\/p>\n<p>   <a href=\"#top\"><span>    <\/span> <span><span>Back to top<\/span><\/span> <\/a>      <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"mika_tuomainen_suomalainen kk\" data-id=\"38661\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/mika_tuomainen_suomalainen-kk.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<p>&#8220;I believe that all companies should invest in customer experience management and development, and that all activities related to it are forward-thinking, profitable, and desirable. For this reason, I would recommend this survey to everyone.&#8221;<\/p>\n<p><em><strong><span>&#8211; Mika Tuomainen<\/span><span>&nbsp;<\/span><\/strong>Head of Digital, Suomalainen Kirjakauppa, Largest bookshop chain in Finland<\/em><\/p>\n<h1 style=\"text-align: center;\"><span><strong><em>Get on the Fast Track<\/em><\/strong><em>&nbsp;with Shirute CEM Analysis<\/em><\/span><\/h1>\n<p style=\"text-align: center;\">A deeper expert analysis of your CEM Benchmark results. With recommendations.<\/p>\n<p>   <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"buy-cem-analysis\"> <span><span style=\"\">Buy now<\/span><\/span> <\/a>     <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"heidi nurminen_matkahuolto-1\" data-id=\"38778\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/heidi-nurminen_matkahuolto-1.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<p>&#8220;By participating in this survey, you get an overall picture of your own company, and the market situation at large. I got a great perspective on how we benchmark to other companies, and what the current \u2018hot topics\u2019 within the industry are.&#8221;<\/p>\n<p><em><strong><span>&#8211; Heidi Nurminen<\/span><span>&nbsp;<\/span><\/strong>Chief Experience Officer, Matkahuolto, Travel and Parcel Services provider<\/em><\/p>\n<h1 style=\"text-align: center;\"><strong>WARNING!<\/strong><strong>&nbsp;<\/strong>Well-managed Customer Experiences can make your customers happier<\/h1>\n<p><strong>Now is the best moment<\/strong> to start making your customers happier, as your competitors are already doing so. Our analysis includes all of the vital areas of good Customer Experience Management, so that it helps you to focus on what matters right away.<\/p>\n<\/p>\n<p>The analysis can be used <strong>&nbsp;to assist you in making forward-looking decisions<\/strong> regarding your business direction. It is easier to communicate the importance of CEM for your organisation with an external analysis, and as you <strong>get concrete recommendations on what to do next<\/strong>.&nbsp;<\/p>\n<p>  <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"eija perttula-kaipainen_elo\" data-id=\"38757\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/eija-perttula-kaipainen_elo-1.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<p>&#8220;Thanks to this interesting and very useful report, we have been able to see how Elo is positioned compared to other companies. We have also been able to communicate internally what aspects of CX can be developed. We no longer talk merely about measuring CX or the responsibilities of our customer service personnel &#8211; this is a much bigger entity.&#8221;<\/p>\n<p><em><strong><span>&#8211; Eija Kaipainen-Perttula<\/span><span>\u200b<\/span><\/strong>, Development Director, Customer Relations and Customer Channels, <\/em><em>Elo Mutual Pension Insurance Company<\/em><\/p>\n<ul>\n<li style=\"\">                    <span style=\"\">Get your CEM capabilities&nbsp; analysed by our CX experts<\/span><\/li>\n<li style=\"\">                    <span style=\"\">Receive clear numeric data to support decisions<\/span><\/li>\n<li style=\"\">                    <span style=\"\">Understand the improvement needs of your organisation<\/span><\/li>\n<li style=\"\">                    <span style=\"\">Know where to set your course and take action<\/span><\/li>\n<\/ul>\n<h1 style=\"text-align: center;\"><span>Get your analysis now<\/span><\/h1>\n<p> <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"buy-cem-analysis\"> <span><span style=\"\">Ask for offer<\/span><\/span> <\/a> <\/p>\n<p style=\"text-align: left;\"><span style=\"color: rgb(204, 204, 204);\">Now available also ONLINE. Ask for our packages!<\/span><\/p>\n<h1 style=\"text-align: center;\"><span><strong><em>Get on the Fast Track<\/em><\/strong><em>&nbsp;with Shirute CEM Analysis<\/em><\/span><\/h1>\n<p style=\"text-align: center;\">A deeper expert analysis of your CEM Benchmark results. With recommendations.<\/p>\n<p>   <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" rel=\"\" id=\"buy-cem-analysis\"> <span><span style=\"\">Buy now<\/span><\/span> <\/a>     <span style=\"width: 100%;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"140\" height=\"140\" title=\"kirsi kawamura_helen\" data-id=\"38736\" src=\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/kirsi-kawamura_helen.jpg\" style=\"width: 100%;\"><\/span><\/p>\n<p>&#8220;It is important to be up-to-date on these topics. By responding to the survey, we get aware of where we are going. If we are not on the same level as others, understanding this generates a positive push. Similarly, if we are on the same level, we will get a sense of success.&#8221;<\/p>\n<p><em><strong><span>&#8211; Kirsi Kawamura<\/span><span><\/span><\/strong>, Development manager, Helen, Helsinki City owned energy group<\/em><\/p>\n<h1 style=\"text-align: center;\"><strong>FAQ<\/strong><\/h1>\n<h5 style=\"text-align: center;\"><span>Here are the answers to some frequently asked questions:<\/span><\/h5>\n<\/p>\n<p>   <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">What does the Shirute CEM Analysis include?<\/span><\/h4>\n<p>The analysis includes your organisation&#8217;s scores analysed in-depth and concrete recommendations on what to do next to perform stronger in Customer Experience Management.<\/p>\n<p>     <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">How long does it take to get the analysis?<\/span><\/h4>\n<p>Completing the <a href=\"https:\/\/www.shirute.fi\/en\/cem-benchmark\/\" target=\"_blank\" rel=\"noopener\">Shirute CEM Benchmark survey<\/a> takes &nbsp;about 15 minutes, and you see your overall results straight away. Once you purchase the Shirute CEM Analysis, you will receive our in-depth analysis results with recommendations on what to do next in 2-3 business days to your email.<\/p>\n<\/p>\n<p>    <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">What if we already know a specific pain point or capability area that we would need help with?<\/span><\/h4>\n<p>If you already have an idea where it iches, the&nbsp;<a href=\"https:\/\/www.shirute.fi\/en\/cem-audit\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">Shirute CEM Audit<\/a> is the perfect option for you. We provide six different audit modules that all focus on specific CEM competences and development areas.<\/p>\n<p>     <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">How much does the Shirute CEM Analysis cost?<\/span><\/h4>\n<p>Your price depends on the number of your results to be analysed. <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" style=\"outline: none;\">Contact us<\/a> for more information!<\/p>\n<p>     <span><\/span> <\/p>\n<h4>What is the difference between the Shirute Benchmark report and Shirute CEM Analysis?<\/h4>\n<p>The Shirute CEM Benchmark results are reported on a more general level, and allow you to do your own analysis and conclusions on what would be the best actions to do next. The Shirute CEM Analysis is a report unique to your organisation, based on your results. It is hand-crafted with love by our CX professionals, and provides concrete recommendations on possible future actions for your organisation.<\/p>\n<p>    <span><\/span> <\/p>\n<h4><span style=\"font-size: 20px;\">Anything else you want to know?<\/span><\/h4>\n<p>Please do not hesitate to <a href=\"https:\/\/www.shirute.fi\/en\/cem-contact-us\" style=\"outline: none;\">contact<\/a> us for any additional information.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.shirute.fi\/en\/privacy-policy\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 18px;\">\u200b<\/span><span style=\"font-size: 18px;\">Privacy Policy<\/span><\/a><\/p>\n<p>   <a href=\"#top\"><span>    <\/span> <span><span>Back to top<\/span><\/span> <\/a>  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>CEM SERVICES CEM BENCHMARK CEM ANALYSIS CEM AUDIT FAQ BOOK US CEM Reports CEM Results Shirute CEM Analysisfor Customer Experience Professionals Get ready to&#8230; Learnhow systematically Customer Experience is managed&nbsp;in your organization&nbsp; Find out where your organisation should focus on to perform better Learn what you and your colleagues should do next to create better [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":282,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_sub_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-60126","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages\/60126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/comments?post=60126"}],"version-history":[{"count":20,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages\/60126\/revisions"}],"predecessor-version":[{"id":126747,"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/pages\/60126\/revisions\/126747"}],"wp:attachment":[{"href":"https:\/\/www.shirute.com\/en\/wp-json\/wp\/v2\/media?parent=60126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}