Digital Assistants Experience<\/strong>CX Report<\/h1>\nAre companies ready to serve machine customers?<\/h3>\n\n- Find out what is the current state of machine customer experiences<\/strong> in Finnish companies<\/li>\n
- Learn best practices<\/strong><\/strong> on how to better serve digital assistants<\/li>\n
- Understand how you can provide better customer experiences<\/strong> for your human customers<\/li>\n<\/ul>\n
Contact us <\/a><\/p>\n\n- START<\/a><\/li>\n
- REPORTS<\/a><\/li>\n
- INSIGHTS<\/a><\/li>\n
- FAQ<\/a><\/li>\n
- BOOK US<\/a><\/li>\n<\/ul>\n
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![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fi.png\")
Suomi<\/span><\/a><\/li>\n-
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.png\")
English<\/a><\/li>\n<\/ul>\nAre companies ready to serve <\/strong>consumers’\u00a0digital\u00a0assistants\u00a0<\/strong>today?<\/p>\nAlthough artificial intelligence is already commonplace, many companies are still struggling to understand and exploit its opportunities in customer service and <\/strong><\/em>the development of customer experiences in general.<\/strong><\/em><\/p>\nIn the study \u201cCustomer experience of digital assistants<\/strong>,\u201d we examine how Finnish companies respond to the growing demand for machine customers, i.e. digital assistants. We found out if companies are ready to serve these artificial intelligence-based digital assistants acting on behalf of people.<\/p>\nThe main idea was to evaluate how customer service agents and salespeople encounter generative artificial intelligence in natural language interactions in current business channels \u2013 chat and email. This limitation had to be made because companies in Finland hardly offer any open technical interfaces (APIs) for machine customers\u2019 agent-initiated and self-directed transactions. Also, for example, artificial intelligence models that learn different service interfaces are not yet widely available.<\/p>\n
If you need any additional information, please don’t hesitate to drop us a note. Just contact us and let us help you!<\/p>\n
Check the results <\/span>for our Digital Assistants Experience study!<\/h2>\n![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide1.jpeg\" "\\"Slide1\\"")
<\/p>\n
Digital Assistants Experience Report (Full resolution)<\/h4>\n
01<\/a><\/p>\nFind out how well Finnish companies are to serve consumers’ digital assistants. This study was conducted in April 2024.<\/p>\n
Download report<\/a> >><\/p>\n ![\"Icon\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/download-manager\/assets\/file-type-icons\/pdf.svg\")
<\/p>\n
Digital Assistants Experience (April 2024)(Reduced size).pdf<\/h3>\n
1 file(s) 4.78 MB Download<\/a> <\/p>\nDigital Assistants Experience Report (Reduced size)<\/h4>\n
02<\/a><\/p>\nFind out how well Finnish companies are to serve consumers’ digital assistants. This study was conducted in April 2024.<\/p>\n
Download report<\/a> >><\/p>\n <\/p>\n
Digital Assistants Experience (April 2024).pdf<\/h3>\n
1 file(s) 12.72 MB Download<\/a> ![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide8.jpeg\" "\\"Slide8\\"")
<\/p>\nDigital Assistants Experience Study Press Release<\/h4>\n
03<\/a><\/p>\nThe financial importance of digital assistants is growing rapidly. How prepared are companies to benefit from this new business opportunity? Read our press release to gain insights on the results of the Digital Assistants Experience study.<\/p>\n
Read more<\/a> >><\/p>\nGet a quick start<\/em><\/strong>\u00a0<\/em>to your AI-first business<\/em><\/h1>\nResponsibly. Empathically. Resourcefully.<\/p>\n
Ask for offer <\/a><\/p>\nWhat should you know about our Machine Customer study?<\/strong><\/h1>\nOur digital assistant<\/strong>helped understand the current status<\/h1>\nIn this research, Assi, our digital assistant, played a central role in business encounters. She searched for information and conversed with service providers.<\/p>\n
We intentionally set out to create a friendly, benevolent, polite and ready-to-talk Finnish native speaking assistant in Assi. Our assumption was that Assi’s attitude would be reflected in the service. We believed that the more pleasant Assi’s personality was, the more willing the people, i.e. customer service staff and salespeople, would be towards our digital assistant.<\/p>\n
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide19.jpeg\" "\\"Assi\\"")
<\/span>![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide10.jpeg\" "\\"Market")
<\/span><\/p>\nAre you ready to benefit from this new business potential<\/strong>?<\/h1>\nAccording to the report\u2019s findings, the ability of companies to serve digital assistants varies, and we identified several obstacles in the service path of machine customers that hindered the digital assistant\u2019s independent business.<\/p>\n
The results show that the digital assistant\u2019s service level depended greatly on whether the customer service representative recognised the operating machine when encountering customer service. In some cases, the service was excellent; in others, the conversations were left unfinished, or the contacts went completely unanswered. This raises the question of whether companies are ready to benefit from the business potential of digital assistants.<\/p>\n
The time to start developingMachine Customer Experiences is now<\/strong><\/h1>\nBased on the research, companies should start development activities to better serve digital assistants. This improves the service experience and is economically justified, as each machine customer can represent a significant business opportunity. Although the integration of artificial intelligence into customer service is still in the early stages, its importance will be emphasized in the future.<\/p>\n
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide11.jpeg\" "\\"Market")
<\/span> Back to top <\/a><\/p>\nGet a quick start<\/em><\/strong>\u00a0<\/em>to your AI-first business<\/em><\/h1>\nResponsibly. Empathically. Resourcefully.<\/p>\n
Ask for offer <\/a><\/p>\nSee the results…<\/strong><\/h1>\nCurious about the level of service digital assistants experience today? <\/span>See the results of our latest machine customer study.<\/span><\/h3>\n“Based on the research results, it is urgent to develop strategies and measures that improve the service of machine customers. This includes, among other things, personnel training in understanding artificial intelligence, updating technology and current service processes to suit the service of digital assistants, and developing new services and channels aimed at machine customers.<\/em>“<\/em><\/h2>\n–\u00a0<\/em>Digital Assistants Experience, Shirute 2024<\/strong><\/p>\n![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide11-1.jpeg\" "\\"Slide11\\"")
<\/span> Book a workshop <\/a> ![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2024\/10\/Slide2.jpeg\" "\\"Slide2\\"")
<\/span> Ask a question <\/a> <\/span> Press release <\/a><\/p>\nGet a quick start<\/em><\/strong>\u00a0<\/em>to your AI-first business<\/em><\/h1>\nResponsibly. Empathically. Resourcefully.<\/p>\n
Ask for offer <\/a><\/p>\nFAQ<\/strong><\/h1>\nHere are the answers to some frequently asked questions:<\/h5>\n
<\/p>\n
What are Machine Customers?<\/span><\/h4>\nMachine Customers are AI-powered digital assistants or automated systems that interact with businesses on behalf of human users. They make decisions, complete transactions, and handle tasks autonomously, using natural language to communicate through digital channels like chat and email. This technology allows businesses to meet demand quickly and consistently, while freeing human resources for more complex tasks.<\/p>\n
<\/p>\n
Why should you start getting ready to serve them?<\/span><\/h4>\nStarting to prepare for Machine Customers now positions your business ahead of the curve, allowing you to meet rising demand for fast, automated interactions. Early adoption helps improve customer experience, optimise operations, and unlock new revenue opportunities by seamlessly handling routine tasks and requests.<\/p>\n
<\/p>\n
What can Machine Customers be used for?<\/span><\/h4>\nMachine Customers can handle a wide range of tasks, from finding information and making reservations to completing purchases and managing account services. They excel in automating routine interactions, providing real-time assistance, and personalising recommendations, making them ideal for supporting their human owners efficiently and simplifying their interactions with businesses.<\/p>\n
<\/p>\n
What do we need to serve Machine Customers?<\/span><\/h4>\nTo serve Machine Customers, you\u2019ll need AI-ready infrastructure, including open APIs and automated workflows, so they can access services seamlessly. Ensuring that your digital channels, such as chat and email, are optimised for AI interactions is essential, along with clear data security and privacy protocols to protect user information.<\/p>\n
<\/p>\n
Where can I find more information?<\/span><\/h4>\nYou can find more information on our website, including detailed resources, case studies, and reports on Machine Customers Experiences. For personalised guidance, feel free to reach out<\/a> to our team directly. We would love to help you!<\/p>\n <\/p>\n
Anything else you want to know?<\/span><\/h4>\nWe\u2019re here to help you! If you have any other questions or want to explore how Machine Customers can benefit your business, don\u2019t hesitate to contact<\/a> us. Let us know if you are interested in an introductory\u00a0AI kickoff-workshop<\/a> or if you need any additional information. Our team is ready to provide insights and support tailored to your needs.<\/p>\n
- \n
- Find out what is the current state of machine customer experiences<\/strong> in Finnish companies<\/li>\n
- Learn best practices<\/strong><\/strong> on how to better serve digital assistants<\/li>\n
- Understand how you can provide better customer experiences<\/strong> for your human customers<\/li>\n<\/ul>\n
Contact us <\/a><\/p>\n
- \n
- START<\/a><\/li>\n
- REPORTS<\/a><\/li>\n
- INSIGHTS<\/a><\/li>\n
- FAQ<\/a><\/li>\n
- BOOK US<\/a><\/li>\n<\/ul>\n
- \n
- Suomi<\/span><\/a><\/li>\nEnglish<\/a><\/li>\n<\/ul>\n
Are companies ready to serve <\/strong>consumers’\u00a0digital\u00a0assistants\u00a0<\/strong>today?<\/p>\n
Although artificial intelligence is already commonplace, many companies are still struggling to understand and exploit its opportunities in customer service and <\/strong><\/em>the development of customer experiences in general.<\/strong><\/em><\/p>\n
In the study \u201cCustomer experience of digital assistants<\/strong>,\u201d we examine how Finnish companies respond to the growing demand for machine customers, i.e. digital assistants. We found out if companies are ready to serve these artificial intelligence-based digital assistants acting on behalf of people.<\/p>\n
The main idea was to evaluate how customer service agents and salespeople encounter generative artificial intelligence in natural language interactions in current business channels \u2013 chat and email. This limitation had to be made because companies in Finland hardly offer any open technical interfaces (APIs) for machine customers\u2019 agent-initiated and self-directed transactions. Also, for example, artificial intelligence models that learn different service interfaces are not yet widely available.<\/p>\n
If you need any additional information, please don’t hesitate to drop us a note. Just contact us and let us help you!<\/p>\n
Check the results <\/span>for our Digital Assistants Experience study!<\/h2>\n
<\/p>\nDigital Assistants Experience Report (Full resolution)<\/h4>\n
01<\/a><\/p>\n
Find out how well Finnish companies are to serve consumers’ digital assistants. This study was conducted in April 2024.<\/p>\n
Download report<\/a> >><\/p>\n
<\/p>\nDigital Assistants Experience (April 2024)(Reduced size).pdf<\/h3>\n
1 file(s) 4.78 MB Download<\/a>
<\/p>\nDigital Assistants Experience Report (Reduced size)<\/h4>\n
02<\/a><\/p>\n
Find out how well Finnish companies are to serve consumers’ digital assistants. This study was conducted in April 2024.<\/p>\n
Download report<\/a> >><\/p>\n
<\/p>\nDigital Assistants Experience (April 2024).pdf<\/h3>\n
1 file(s) 12.72 MB Download<\/a>
<\/p>\nDigital Assistants Experience Study Press Release<\/h4>\n
03<\/a><\/p>\n
The financial importance of digital assistants is growing rapidly. How prepared are companies to benefit from this new business opportunity? Read our press release to gain insights on the results of the Digital Assistants Experience study.<\/p>\n
Read more<\/a> >><\/p>\n
Get a quick start<\/em><\/strong>\u00a0<\/em>to your AI-first business<\/em><\/h1>\n
Responsibly. Empathically. Resourcefully.<\/p>\n
Ask for offer <\/a><\/p>\n
What should you know about our Machine Customer study?<\/strong><\/h1>\n
Our digital assistant<\/strong>helped understand the current status<\/h1>\n
In this research, Assi, our digital assistant, played a central role in business encounters. She searched for information and conversed with service providers.<\/p>\n
We intentionally set out to create a friendly, benevolent, polite and ready-to-talk Finnish native speaking assistant in Assi. Our assumption was that Assi’s attitude would be reflected in the service. We believed that the more pleasant Assi’s personality was, the more willing the people, i.e. customer service staff and salespeople, would be towards our digital assistant.<\/p>\n
<\/span><\/span><\/p>\nAre you ready to benefit from this new business potential<\/strong>?<\/h1>\n
According to the report\u2019s findings, the ability of companies to serve digital assistants varies, and we identified several obstacles in the service path of machine customers that hindered the digital assistant\u2019s independent business.<\/p>\n
The results show that the digital assistant\u2019s service level depended greatly on whether the customer service representative recognised the operating machine when encountering customer service. In some cases, the service was excellent; in others, the conversations were left unfinished, or the contacts went completely unanswered. This raises the question of whether companies are ready to benefit from the business potential of digital assistants.<\/p>\n
The time to start developingMachine Customer Experiences is now<\/strong><\/h1>\n
Based on the research, companies should start development activities to better serve digital assistants. This improves the service experience and is economically justified, as each machine customer can represent a significant business opportunity. Although the integration of artificial intelligence into customer service is still in the early stages, its importance will be emphasized in the future.<\/p>\n
<\/span> Back to top <\/a><\/p>\nGet a quick start<\/em><\/strong>\u00a0<\/em>to your AI-first business<\/em><\/h1>\n
Responsibly. Empathically. Resourcefully.<\/p>\n
Ask for offer <\/a><\/p>\n
See the results…<\/strong><\/h1>\n
Curious about the level of service digital assistants experience today? <\/span>See the results of our latest machine customer study.<\/span><\/h3>\n
“Based on the research results, it is urgent to develop strategies and measures that improve the service of machine customers. This includes, among other things, personnel training in understanding artificial intelligence, updating technology and current service processes to suit the service of digital assistants, and developing new services and channels aimed at machine customers.<\/em>“<\/em><\/h2>\n
–\u00a0<\/em>Digital Assistants Experience, Shirute 2024<\/strong><\/p>\n
<\/span> Book a workshop <\/a> <\/span> Ask a question <\/a> <\/span> Press release <\/a><\/p>\nGet a quick start<\/em><\/strong>\u00a0<\/em>to your AI-first business<\/em><\/h1>\n
Responsibly. Empathically. Resourcefully.<\/p>\n
Ask for offer <\/a><\/p>\n
FAQ<\/strong><\/h1>\n
Here are the answers to some frequently asked questions:<\/h5>\n
<\/p>\n
What are Machine Customers?<\/span><\/h4>\n
Machine Customers are AI-powered digital assistants or automated systems that interact with businesses on behalf of human users. They make decisions, complete transactions, and handle tasks autonomously, using natural language to communicate through digital channels like chat and email. This technology allows businesses to meet demand quickly and consistently, while freeing human resources for more complex tasks.<\/p>\n
<\/p>\n
Why should you start getting ready to serve them?<\/span><\/h4>\n
Starting to prepare for Machine Customers now positions your business ahead of the curve, allowing you to meet rising demand for fast, automated interactions. Early adoption helps improve customer experience, optimise operations, and unlock new revenue opportunities by seamlessly handling routine tasks and requests.<\/p>\n
<\/p>\n
What can Machine Customers be used for?<\/span><\/h4>\n
Machine Customers can handle a wide range of tasks, from finding information and making reservations to completing purchases and managing account services. They excel in automating routine interactions, providing real-time assistance, and personalising recommendations, making them ideal for supporting their human owners efficiently and simplifying their interactions with businesses.<\/p>\n
<\/p>\n
What do we need to serve Machine Customers?<\/span><\/h4>\n
To serve Machine Customers, you\u2019ll need AI-ready infrastructure, including open APIs and automated workflows, so they can access services seamlessly. Ensuring that your digital channels, such as chat and email, are optimised for AI interactions is essential, along with clear data security and privacy protocols to protect user information.<\/p>\n
<\/p>\n
Where can I find more information?<\/span><\/h4>\n
You can find more information on our website, including detailed resources, case studies, and reports on Machine Customers Experiences. For personalised guidance, feel free to reach out<\/a> to our team directly. We would love to help you!<\/p>\n
<\/p>\n
Anything else you want to know?<\/span><\/h4>\n
We\u2019re here to help you! If you have any other questions or want to explore how Machine Customers can benefit your business, don\u2019t hesitate to contact<\/a> us. Let us know if you are interested in an introductory\u00a0AI kickoff-workshop<\/a> or if you need any additional information. Our team is ready to provide insights and support tailored to your needs.<\/p>\n
- REPORTS<\/a><\/li>\n
- Learn best practices<\/strong><\/strong> on how to better serve digital assistants<\/li>\n