Shirute CEM Results<\/strong>CEM Benchmarking<\/h1>\nGet ready to score your capabilities<\/h3>\n\n- Find out how customer experiences are managed<\/strong> in Finnish organisations right now<\/li>\n
- Benchmark\u00a0Customer Experience Management practices and competences<\/strong><\/strong> around the world<\/li>\n
- Get your organisation scored in CEM competencies<\/strong> and follow your progress<\/li>\n<\/ul>\n
Contact us <\/a><\/p>\n\n- CEM SERVICES<\/a>\n
\n- CEM Services<\/a><\/li>\n
- CEM Reports<\/a><\/li>\n
- CEM Results<\/a><\/li>\n<\/ul>\n<\/li>\n
- CEM BENCHMARK<\/a><\/li>\n
- CEM ANALYSIS<\/a><\/li>\n
- CEM AUDIT<\/a><\/li>\n
- FAQ<\/a><\/li>\n
- BOOK US<\/a><\/li>\n<\/ul>\n
\n-
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fi.png\")
Suomi<\/span><\/a><\/li>\n-
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.png\")
English<\/a><\/li>\n<\/ul>\nSee the scores for your organisation<\/strong>…and everyone else!<\/p>\nHave you taken part in our CEM Benchmark study recently or in the previous years?<\/strong><\/em><\/p>\nWould you like to know the most up-to-date results for yourself and others?<\/em><\/strong><\/p>\nIf Customer Experience Management (CEM) is your passion, we’ve got you covered.<\/p>\n
Join the Shirute CEM Benchmark to get your organisation scored in five different Customer Experience Management competence areas. It only takes 15 minutes and is free of charge.<\/p>\n
You can review the most recent results for the\u00a0CEM Benchmark<\/strong> on our CEM results pages. We provide the benchmark data on the State of Customer Experience Management in Finland<\/strong> and globally<\/strong>.<\/p>\nIf you have already taken our CEM Benchmark, the most comprehensive study evaluating your Customer Experience Management skills, you will get to see your organisation’s results in our CEM reporting<\/strong> service.<\/p>\nIf you would like personalised analysis and recommendations on how to get your organisation on the next level, get in touch with us about our\u00a0CEM Analysis\u00a0<\/strong>and CEM Audit<\/strong> services.<\/p>\nIf you need any additional information, please don’t hesitate to drop us a note. Just contact us and let us help you to find the right solutions for your organisation!<\/p>\n
Check the results for Shirute CEM Benchmark!<\/h2>\n
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2023\/02\/cem_results_fin_777x637.jpg\" "\\"cem_results_fin_777x637\\"")
<\/p>\n
CEM Benchmark – Finnish results<\/h4>\n
01<\/a><\/p>\nTake a look at the latest research results, let’s find out how well Finnish organisations improve their customer experiences.<\/p>\n
Read more <\/a>>><\/p>\n![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2023\/02\/cem_results_int_777x637.jpg\" "\\"cem_results_fi_777x637\\"")
<\/p>\n
CEM Benchmark – Global Results<\/h4>\n
02<\/a><\/p>\nIn the international results, you can see your ranking in relation to the world’s top. You will also learn what the world currently thinks about customer experience management.<\/p>\n
Read more<\/a> >><\/p>\n![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2023\/02\/cem_rerports_777x637.jpg\" "\\"cem_rerports_777x637\\"")
<\/p>\n
CEM Reports<\/h4>\n
03<\/a><\/p>\nIn our reporting service, you can find your organisation’s most recent reports as well as your own and general results over the years. To get the credentials, \u00a0answer our survey and we will register you automatically.<\/p>\n
Read more<\/a> >><\/p>\nGet Instant Access<\/em><\/strong>\u00a0to Shirute CEM Benchmark<\/em><\/h1>\nNo charges. No hassle. Just the results. Get to know how good a CEM pro you are.<\/p>\n
Take the survey <\/a><\/p>\nGet your organisation to the next level with\u00a0Shirute CEM Services<\/strong><\/h1>\nDo you know how\u00a0good a customer <\/strong>experience manager you are<\/strong>?<\/h1>\nYour answers are evaluated against the Shirute Customer Experience Management Index\u2122 to understand your level of CEM maturity. This index measures e.g. how systematic and goal-oriented your activities are, how well you have organised your CEM development, how much you co-ordinate the various CX development projects, how customer experiences are measured, and how much you and your peers invest or plan to invest in Customer Experience Management. By regularly taking our FREE CEM Benchmark, you will be able to monitor the progress of your organisation’s development.<\/p>\n
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_benchmark_03.jpg\" "\\"cem_benchmark_03\\"")
<\/span>![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2021\/02\/cem_services_analysis_777x637.jpg\" "\\"cem_services_analysis_777x637\\"")
<\/span><\/p>\nWant your\u00a0results<\/strong>\u00a0analysed<\/strong>?<\/h1>\nInterested in hearing more about your organisation specific results, and how they should be interpreted? In addition to our free CEM Benchmark survey, we also provide an added-value service that gives you a deeper expert analysis of your results – plus ideas on how to improve. Because we care, and want you to become even better at Customer Experience Management.<\/p>\n
Need an expert view on<\/strong>your CEM skills<\/strong>?<\/strong><\/h1>\nReady to dive in deeper to your current state of Customer Experience Management, and to hear what to do next? In addition to our free CEM survey and added-value CEM Analysis, we can also do a CEM Audit to help you see your current strengths and weaknesses, and set you on the right path to reach the next level. Our audit consists of interviews with people from your organisation, running and analysing capability-specific questionnaires and using our state-of-the-art software analysis tools to define where you stand.<\/p>\n
![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2019\/10\/cem_audit_04-1.jpg\" "\\"cem_audit_04\\"")
<\/span> Back to top <\/a><\/p>\nGet on the Fast Track<\/em><\/strong>\u00a0with Shirute CEM Analysis<\/em><\/h1>\nA deeper expert analysis of your CEM Benchmark results. With recommendations.<\/p>\n
Buy now <\/a><\/p>\nSee the results…<\/strong><\/h1>\nCurious about how others are doing? See the results of the latest CEM Benchmark study.<\/span><\/h3>\n“Based on CEM Benchmark, the international study of the current state of customer experience management, hotel chain Sokos Hotels is this year’s leading organisation investing in customer experiences. Last year’s number one, telecom and digital service provider Elisa came second, and insurance company Fennia finished third.<\/em>“<\/em><\/h2>\n–\u00a0<\/em>International CEM Benchmark 2023, Shirute Ltd<\/strong><\/p>\n![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2021\/01\/CEM_Benchmark_01_345x230.jpg\" "\\"CEM_Benchmark_01_345x230\\"")
<\/span> See results <\/a> ![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2021\/01\/CEM_Benchmark_02_345x230.jpg\" "\\"CEM_Benchmark_02_345x230\\"")
<\/span> Buy report <\/a> ![\"\"](\"https:\/\/www.shirute.com\/shiruteWWW\/atf-content\/uploads\/2021\/01\/CEM_Benchmark_03_345x230.jpg\" "\\"CEM_Benchmark_03_345x230\\"")
<\/span> Press release <\/a><\/p>\nGet<\/em><\/strong>\u00a0your\u00a0<\/strong><\/em>Shirute CEM Audit\u00a0<\/em>now<\/strong><\/em><\/h1>\n\u00a0Find focus areas. Get tools to communicate. Learn best practices.<\/p>\n
Order now <\/a><\/p>\nFAQ<\/strong><\/h1>\nHere are the answers to some frequently asked questions:<\/h5>\nWhat does the CEM Benchmark report include?<\/h4>\n
The report gives you your own organisation’s scores in the different professional competency levels related to Customer Experience Management, the overall results based on your answers and those of your peers, and the possibility to benchmark your skills with other companies.<\/p>\n
Who can see my results?<\/h4>\n
We treat all responses with full confidentiality. You can access only your own scoring results. Just like you, others can see the aggregated results, but not the specific data of your organisation.<\/p>\n
What does the Shirute CEM Analysis include?<\/h4>\n
The Shirute CEM Analysis<\/a> includes your organisation’s scores analysed in-depth and concrete recommendations on what to do next to perform stronger in Customer Experience Management.<\/p>\nWhat is the difference between the Shirute Benchmark report and Shirute CEM Analysis?<\/h4>\n
The Shirute CEM Benchmark<\/a> results are reported on a more general level, and allow you to do your own analysis and conclusions on what would be the best actions to do next. The Shirute CEM Analysis<\/a> is a report unique to your organisation, based on your results. It is hand-crafted with love by our CX professionals, and provides concrete recommendations on possible next steps and future actions for your organisation.<\/p>\nWhat if we already know a specific pain point or capability area that we would need help with?<\/h4>\n
If you already have an idea where it itches, the\u00a0Shirute CEM Audit<\/a> is the perfect option for you. We provide six different audits that all focus on specific CEM competences and development areas.<\/p>\n <\/p>\n
What methods are used in Shirute CEM Audit?<\/h4>\n
Whilst the Shirute CEM Benchmark is a self-assessment of your skills, our CEM Audit evaluations are always based on interviews and background research conducted by our seasoned CX experts. All our audits include interviews, questionnaires and workshops that help our professionals to reach conclusions and to give you specific guidance on what you should do next to get to the next level at customer experience management.<\/p>\n
<\/p>\n
How long does it take to complete Shirute CEM Audit?<\/h4>\n
We can customize the length of the project to fit the schedule that suits your organisation best. On average, each project is \u00a0conducted in 3-4 weeks.<\/p>\n
<\/p>\n
Anything else you want to know?<\/h4>\n
Please do not hesitate to\u00a0contact<\/a> us for any additional information.<\/p>\n
- \n
- Find out how customer experiences are managed<\/strong> in Finnish organisations right now<\/li>\n
- Benchmark\u00a0Customer Experience Management practices and competences<\/strong><\/strong> around the world<\/li>\n
- Get your organisation scored in CEM competencies<\/strong> and follow your progress<\/li>\n<\/ul>\n
Contact us <\/a><\/p>\n
- \n
- CEM SERVICES<\/a>\n
- \n
- CEM Services<\/a><\/li>\n
- CEM Reports<\/a><\/li>\n
- CEM Results<\/a><\/li>\n<\/ul>\n<\/li>\n
- CEM BENCHMARK<\/a><\/li>\n
- CEM ANALYSIS<\/a><\/li>\n
- CEM AUDIT<\/a><\/li>\n
- FAQ<\/a><\/li>\n
- BOOK US<\/a><\/li>\n<\/ul>\n
- \n
- Suomi<\/span><\/a><\/li>\nEnglish<\/a><\/li>\n<\/ul>\n
See the scores for your organisation<\/strong>…and everyone else!<\/p>\n
Have you taken part in our CEM Benchmark study recently or in the previous years?<\/strong><\/em><\/p>\n
Would you like to know the most up-to-date results for yourself and others?<\/em><\/strong><\/p>\n
If Customer Experience Management (CEM) is your passion, we’ve got you covered.<\/p>\n
Join the Shirute CEM Benchmark to get your organisation scored in five different Customer Experience Management competence areas. It only takes 15 minutes and is free of charge.<\/p>\n
You can review the most recent results for the\u00a0CEM Benchmark<\/strong> on our CEM results pages. We provide the benchmark data on the State of Customer Experience Management in Finland<\/strong> and globally<\/strong>.<\/p>\n
If you have already taken our CEM Benchmark, the most comprehensive study evaluating your Customer Experience Management skills, you will get to see your organisation’s results in our CEM reporting<\/strong> service.<\/p>\n
If you would like personalised analysis and recommendations on how to get your organisation on the next level, get in touch with us about our\u00a0CEM Analysis\u00a0<\/strong>and CEM Audit<\/strong> services.<\/p>\n
If you need any additional information, please don’t hesitate to drop us a note. Just contact us and let us help you to find the right solutions for your organisation!<\/p>\n
Check the results for Shirute CEM Benchmark!<\/h2>\n
<\/p>\nCEM Benchmark – Finnish results<\/h4>\n
01<\/a><\/p>\n
Take a look at the latest research results, let’s find out how well Finnish organisations improve their customer experiences.<\/p>\n
Read more <\/a>>><\/p>\n
<\/p>\nCEM Benchmark – Global Results<\/h4>\n
02<\/a><\/p>\n
In the international results, you can see your ranking in relation to the world’s top. You will also learn what the world currently thinks about customer experience management.<\/p>\n
Read more<\/a> >><\/p>\n
<\/p>\nCEM Reports<\/h4>\n
03<\/a><\/p>\n
In our reporting service, you can find your organisation’s most recent reports as well as your own and general results over the years. To get the credentials, \u00a0answer our survey and we will register you automatically.<\/p>\n
Read more<\/a> >><\/p>\n
Get Instant Access<\/em><\/strong>\u00a0to Shirute CEM Benchmark<\/em><\/h1>\n
No charges. No hassle. Just the results. Get to know how good a CEM pro you are.<\/p>\n
Take the survey <\/a><\/p>\n
Get your organisation to the next level with\u00a0Shirute CEM Services<\/strong><\/h1>\n
Do you know how\u00a0good a customer <\/strong>experience manager you are<\/strong>?<\/h1>\n
Your answers are evaluated against the Shirute Customer Experience Management Index\u2122 to understand your level of CEM maturity. This index measures e.g. how systematic and goal-oriented your activities are, how well you have organised your CEM development, how much you co-ordinate the various CX development projects, how customer experiences are measured, and how much you and your peers invest or plan to invest in Customer Experience Management. By regularly taking our FREE CEM Benchmark, you will be able to monitor the progress of your organisation’s development.<\/p>\n
<\/span><\/span><\/p>\nWant your\u00a0results<\/strong>\u00a0analysed<\/strong>?<\/h1>\n
Interested in hearing more about your organisation specific results, and how they should be interpreted? In addition to our free CEM Benchmark survey, we also provide an added-value service that gives you a deeper expert analysis of your results – plus ideas on how to improve. Because we care, and want you to become even better at Customer Experience Management.<\/p>\n
Need an expert view on<\/strong>your CEM skills<\/strong>?<\/strong><\/h1>\n
Ready to dive in deeper to your current state of Customer Experience Management, and to hear what to do next? In addition to our free CEM survey and added-value CEM Analysis, we can also do a CEM Audit to help you see your current strengths and weaknesses, and set you on the right path to reach the next level. Our audit consists of interviews with people from your organisation, running and analysing capability-specific questionnaires and using our state-of-the-art software analysis tools to define where you stand.<\/p>\n
<\/span> Back to top <\/a><\/p>\nGet on the Fast Track<\/em><\/strong>\u00a0with Shirute CEM Analysis<\/em><\/h1>\n
A deeper expert analysis of your CEM Benchmark results. With recommendations.<\/p>\n
Buy now <\/a><\/p>\n
See the results…<\/strong><\/h1>\n
Curious about how others are doing? See the results of the latest CEM Benchmark study.<\/span><\/h3>\n
“Based on CEM Benchmark, the international study of the current state of customer experience management, hotel chain Sokos Hotels is this year’s leading organisation investing in customer experiences. Last year’s number one, telecom and digital service provider Elisa came second, and insurance company Fennia finished third.<\/em>“<\/em><\/h2>\n
–\u00a0<\/em>International CEM Benchmark 2023, Shirute Ltd<\/strong><\/p>\n
<\/span> See results <\/a> <\/span> Buy report <\/a> <\/span> Press release <\/a><\/p>\nGet<\/em><\/strong>\u00a0your\u00a0<\/strong><\/em>Shirute CEM Audit\u00a0<\/em>now<\/strong><\/em><\/h1>\n
\u00a0Find focus areas. Get tools to communicate. Learn best practices.<\/p>\n
Order now <\/a><\/p>\n
FAQ<\/strong><\/h1>\n
Here are the answers to some frequently asked questions:<\/h5>\n
What does the CEM Benchmark report include?<\/h4>\n
The report gives you your own organisation’s scores in the different professional competency levels related to Customer Experience Management, the overall results based on your answers and those of your peers, and the possibility to benchmark your skills with other companies.<\/p>\n
Who can see my results?<\/h4>\n
We treat all responses with full confidentiality. You can access only your own scoring results. Just like you, others can see the aggregated results, but not the specific data of your organisation.<\/p>\n
What does the Shirute CEM Analysis include?<\/h4>\n
The Shirute CEM Analysis<\/a> includes your organisation’s scores analysed in-depth and concrete recommendations on what to do next to perform stronger in Customer Experience Management.<\/p>\n
What is the difference between the Shirute Benchmark report and Shirute CEM Analysis?<\/h4>\n
The Shirute CEM Benchmark<\/a> results are reported on a more general level, and allow you to do your own analysis and conclusions on what would be the best actions to do next. The Shirute CEM Analysis<\/a> is a report unique to your organisation, based on your results. It is hand-crafted with love by our CX professionals, and provides concrete recommendations on possible next steps and future actions for your organisation.<\/p>\n
What if we already know a specific pain point or capability area that we would need help with?<\/h4>\n
If you already have an idea where it itches, the\u00a0Shirute CEM Audit<\/a> is the perfect option for you. We provide six different audits that all focus on specific CEM competences and development areas.<\/p>\n
<\/p>\n
What methods are used in Shirute CEM Audit?<\/h4>\n
Whilst the Shirute CEM Benchmark is a self-assessment of your skills, our CEM Audit evaluations are always based on interviews and background research conducted by our seasoned CX experts. All our audits include interviews, questionnaires and workshops that help our professionals to reach conclusions and to give you specific guidance on what you should do next to get to the next level at customer experience management.<\/p>\n
<\/p>\n
How long does it take to complete Shirute CEM Audit?<\/h4>\n
We can customize the length of the project to fit the schedule that suits your organisation best. On average, each project is \u00a0conducted in 3-4 weeks.<\/p>\n
<\/p>\n
Anything else you want to know?<\/h4>\n
Please do not hesitate to\u00a0contact<\/a> us for any additional information.<\/p>\n
- CEM Reports<\/a><\/li>\n
- CEM Services<\/a><\/li>\n
- Benchmark\u00a0Customer Experience Management practices and competences<\/strong><\/strong> around the world<\/li>\n