Ilona Lahtinen

Ilona Lahtinen is an expert in Voice of Customer from Etuma, specializing in text analysis to understand customers’ needs and wants. With automated analysis solutions, the feedback from the customers is processed into measures, in order to increase revenue in real-time and cost-effectively.

Ilona works with Finnair, Kesko, Veikkaus and many other companies that derive clear benefits from Voice of Customer tools in their daily operations.