CX Masterclass 2019 Comments

I joined the event because customer experience is close to my heart. Ian is a great presenter, he gave real life examples that were interesting to follow. The best elements of the event were the group assignments and great conversations around the table. A lot of effort was put on the guest experience of the event itself.
Nora Lappalainen
Marketing Communication & Sales Professional at Otavamedia
The coach was very interesting and he had a lot of good case examples. The theory became to life in practice, and we also heard about the pitfalls. Networking and group work with the other guests were incredibly rewarding.
Tuuli Mäkelä
Manager of Oral Health Services at City of Espoo
Ian Golding’s speeches, assignments, and reflections were definitely the best. I got the last minute lessons from them for my certification test. This training is especially suitable for customer experience developers, who want new ideas for their work and who want to broaden their vision on the topic.
Sari Noukkala
Head Of Customer Relationship Experience Development at LähiTapiola ; Certified Customer Experience Professional (CCXP)
Ian's coaching was really great to listen to, the takeaways from his speeches are easily applicable to the work we do at our firm. Customer experience is a hot topic these days, and we can benefit from the knowledge that was on show during the CX Masterclass on both face to face and digital customer service.
Sirpa Ojala
Loyalty Program Manager at SOK
The training provided a unique opportunity to hear one of the world’s best customer experience experts, and to grow our own competence. We went systematically through the topics that we experience in our own work. I would recommend the CX Masterclass event to every CX professional and especially to individuals, who lead and drive its development in their company.
Marja-Leena Pinomaa
Head of Enterprise Feedback Management at Tieto
Ian Golding was good! This training provides an extremely good package for everybody who work in CX development and management. It’s great that Shirute and CXPA Finland bring experts with genuine world-class experience to Finland.
Juhana Tormilainen
Dassault Systems
I would highly recommend for any CX professional to attend the CX Masterclass events. You get to meet experts in your field, from different companies. Together we serve the same goal, to provide satisfaction in customer experience. Ian Golding can instill knowledge to your company, knowledge that you may have not known before.
Reetta Viitanen
Nordea Henkivakuutus