GET SCORED

Do you know how well your organisation takes care of its customers? This is your chance to benchmark how you compare to others!

As a pre-assignment to CX Masterclass, we provide participants with the unique opportunity to get your Customer Experience Management Maturity Score. Our CEM Benchmark has been running over 10 consecutive years to study the State of Customer Experience in Finland and internationally. The Shirute Customer Experience Management Index™ evaluates five areas related to customer experience management:

1. Scope
2. Organisation and governance
3. Culture
4. Processes
5. Tools

Additional information on the Shirute CEM Benchmark and our other CEM analysis and audit services can be found on our website.

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