Diane Magers is known as a passionate experience transformation executive and change agent, sherpa for new and developing experience obsessed organizations, and as a thought leader and innovator for ways of engaging associates, customers and partners. She believes sustainable change requires embedding customer and experience capabilities into all parts of an organization.
Diane is skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organizations work to achieve results. With over 25 years of experience in transforming experiences, she has worked in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco. Sodexho, Equifax and MoneyGram.
Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association. She speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned a Master’s in Clinical Psychology and a Masters of Business Administration. She is a Certified Customer Experience Professional (CCXP), and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design and Innovation LUMA certified.