Welcome

Our CX Masterclass takes customer experience to the next level – from managing to innovating the experience. This fall, we will be taking you with Diane Magers and Sirte Pihlaja on a very practical journey to Value Creation. You will learn how to create your CX/EX strategy and define your measures, metrics and business value framework. We will then look into designing for business impact, ROI  and value creation. You will also get scored on your Customer Experience Management skills. This training is very hands-on and includes many practical tips, discussions and workshop exercises. Get ready to put insights into action!

 

PRAISE FROM CX MASTERCLASS ATTENDEES

Great speaker, right on the painpoints of CX : )

– CX Masterclass participant

Excellent experience! Gamification, storytelling, wonderful speaker, joined the fanclub

– CX Masterclass participant

Thanks for today. It was as always super inspirational. All other program bits were ok too. Arrangements, food etc excellent. Well done!

– CX Masterclass participant

“Wonderful day, nice venue and inspiring discussions! Thank you for organising this and I will be eagerly waiting for the next CX Masterclass day.

– CX Masterclass participant

”Thank you for a great day! It was very inspiring and I learned a lot. The example cases and videos were brilliant. Our guest experience was surprising and team work also a lot of fun : )

– CX Masterclass participant

”A big thank you, the day went past very fast. A lot of good and also familiar content. The next step could be to workshop more with the participating organisations around these topics. The tasks were nice, although I did not have time to really give my best to all of them : )

– CX Masterclass participant

”Very well organised, nice atmosphere, the speaker was great and inspiring. We learned quite a lot of technologies in such a short day.”

– CX Masterclass participant

“The presenters were very good and there was a good amount of professional content. The tasks were nice! I could have used more breaks to relax my brain, there was so much to learn. All in all, a very succesful event.

– CX Masterclass participant

Thank you, it was very nice to listen to such a warm-hearted and nice person. Many thanks to Sirte and the whole Shirute team! Good food, also in the afternoon+ oatly milk : )

– CX Masterclass participant

 

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