GET SCORED

Do you know how well your organisation takes care of its customers? This is your chance to benchmark how you compare to others!

As a pre-assignment to CX Masterclass, we provide participants with the unique opportunity to get your Customer Experience Management Maturity Score. Our CEM Benchmark is now used already for the 9th year to study the State of Customer Experience in Finland and internatinally. The Shirute Customer Experience Management Index™ evaluates five areas related to customer experience management:

1. Scope
2. Organisation and governance
3. Culture
4. Processes
5. Tools

Additional information on the Shirute CEM Benchmark can be found online on our website.

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