Thank you

Our CX Masterclass takes customer experience to the next level – from managing to innovating the experience. This time the event, CX Masterclass with Ian Golding, is based on his book, ‘Customer What?’, and explores the hows and whys of strategy, culture and leadership in relation to customer experience management.

PRAISE FROM CX MASTERCLASS ATTENDEES

“Great speaker, right on the painpoints of CX : )”

– CX Masterclass participant

”Excellent experience! Gamification, storytelling, wonderful Ian, joined to the fanclub”

– CX Masterclass participant

“Thanks for today. Ian was as always super inspirational. All other program bits were ok too. Arrangements, food etc excellent. Well done!”

– CX Masterclass participant

“Wonderful day, nice venue and inspiring discussions! Thank you for organising this and I will be eagerly waiting for the next CX Masterclass day.”

– CX Masterclass participant

”Thank you for a great day! It was very inspiring and I learned a lot. The example cases and videos were brilliant. Our guest experience was surprising and team work also a lot of fun : )”

– CX Masterclass participant

”A big thank you, the day went past very fast. A lot of good and also familiar content. The next step could be to workshop more with the participating organisations around these topics. The tasks were nice, although I did not have time to really give my best to all of them : )”

– CX Masterclass participant

”Very well organised, nice atmosphere, Ian is a great speaker and inspiring. We learned quite a lot of technologies in such a short day.”

– CX Masterclass participant

“The presenters were very good and there was a good amount of professional content. The tasks were nice! I could have used more breaks to relax my brain, there was so much to learn. All in all, a very succesful event.”

– CX Masterclass participant

“Thank you, Ian is very warm-hearted and nice person and it was very nice to listen to him. Many thanks to Sirte and the whole Shirute team! Good food, also in the afternoon+ oatly milk : )”

– CX Masterclass participant