​Kiitos osallistumisesta!

 

Toimitamme kaikille vastaajille tiedot alan nykytilasta ja -osaamisesta sekä vertailutietoa kehityksen tilasta, mukaan lukien oma sijoitus ja tai organisaatiokohtaiset tulokset.

Tämän jatkuvan seurantatutkimuksen tulokset julkistetaan vuosittain CXPA Finlandin kesä- ja/tai syystapahtumien yhteydessä. 

Kyselyn toteuttaa:

Shirute on Suomen ensimmäinen asiakkuuskokemusten johtamiseen keskittyvä suunnittelutoimisto. Customer Experience Path® on Shiruten omistama rekisteröity tavaramerkki. Olemme kansainvälisen CXPA-organisaation (Customer Experience Professionals Association) perustajajäsen.

Kiitämme yhteistyökumppaneitamme:

CXPA Finland on kansainvälisen CXPA:n paikallisjärjestö Suomessa. Tavoitteenamme on saada yritykset tarjoamaan yhä parempia asiakkuuskokemuksia kasvattaakseen menestystään. Järjestämme teemaan liittyen säännöllisesti mielenkiintoisia tapahtumia ja yritysyhteistyötä.

Suomalainen Surveypal on nopea ja personoitavissa oleva palvelu asiakaskokemuksen mittaamiseen ja työntekijöiltä kerätyn palautteen hallintaan.

The International Customer Experience Awards recognise great customer experience across the world with the Finals and Awards Ceremony being the culmination of an engaging and exciting awards journey for all participants competing in 18 categories. This unique daytime event enables businesses from across the world to compete for the ultimate accolade in the world of customer experience, and to network with other key players from across the world and to hear what others are doing to solve problems within their country or particular sector. 

 

Thank you for participating!

 

All participants will get up-to-date data on the state of customer experience, CEM capabilities and benchmark data in different categories.

We publish the results of this ongoing survey on a yearly basis, usually during CXPA Finland summer event and/or CX Day, celebrated globally around the world in October.

About us:

Shirute is the first Customer Experience Agency in Finland. Customer Experience Path® is a registered trademark of Shirute. We are one of the founding members of the global Customer Experience Professionals Association.

We want to thank our partners:

CXPA Finland is the local network of the global CXPA in Finland. Our goal is to teach organisations to provide better customer experiences and build a better business. We organise interesting events and opportunities for co-operation around CX themes on a regular basis.

Surveypal delivers enterprise-class feedback management and survey software as an integrated or stand-alone online service. Designed for companies of any size, Surveypal allows businesses to collect, analyze and share critical feedback information and turn it into actionable insights.

The International Customer Experience Awards recognise great customer experience across the world with the Finals and Awards Ceremony being the culmination of an engaging and exciting awards journey for all participants competing in 18 categories. This unique daytime event enables businesses from across the world to compete for the ultimate accolade in the world of customer experience, and to network with other key players from across the world and to hear what others are doing to solve problems within their country or particular sector.

 

 

Shirute.fi ::: CXPA.fi