Teleoperators rule the State of Customer Experience 2017 in Finland results
Finnish organisations are starting to dare invest in customer experience management, as there are visible effects and returns on investment. Almost 9 out of 10 believes that their investments have been profitable. They also tell that CX related activities have affected their turnover during the past year. These were some of the most interesting results from the research done by Shirute Ltd for CXPA Finland. The most capable organisations in CEM were published at the CXPA Finland summer party. Telia was again number one, with DNA, Elisa and Paroc ranked second in our State of Customer Experience Management in Finland 2017 survey.