CX Masterclass is a full-day event for CX Professionals who want to understand what it means to be bold, and what it takes to create great customer experiences that turn your business into a profit-making engine, as well as a pleasure to your customers.
Our one-day masterclass takes customer experience to the next level – from managing to innovating the experience. This years event, CX Masterclass by Shaun Smith was based on his and Andy Milligan’s latest book, ‘On Purpose’, and explored why and how the BOLD brands transform their markets.
PRAISE FROM CX MASTERCLASS ATTENDEES
– CX Masterclass participant
”Effective day, with many good examples, and gave me tangible action points for my job.”
– CX Masterclass participant
“Excellent opportunity to listen to a world class speaker, topics to the point and exactly on what I am working on. I wish I had been able to bring other colleagues e.g. from marketing. Very good arrangements and excellent new meeting venue. ”
– CX Masterclass participant
“I found the two days more inspiring than any event ever! Shaun showed me a new direction.”
– CX Masterclass participant
”The content of the event exceeded my expectations. Shaun is one of the kind and extremely good speechmaker! Excellently organized event!”
– CX Masterclass participant
– CX Masterclass participant
”Heavy learning with a touch of magic :)”
– CX Masterclass participant
“Food for thought, examples from real life cases make it always more tangible and helps to reflect from your own company’s point of view. Very useful frameworks from Shaun that will help to crystallize the essence into a 1 pager.”
– CX Masterclass participant
“I would recommend CX Masterclass because of Shaun Smith’s expertise and profound knowledge of the subject in matter. Great event, all details had been carefully planned and executed.”
– CX Masterclass participant